Smartenergy Reviews

So here we are a month on from my first Review on 11 January 23 As requested by Smart Energy in their response on 13 January I contacted them and identified myself fully It took a few minutes searching to find that I was a legitimate customer apparently I was one of five with the same name and my account was hidden behind the others This I found interesting as I m led to believe that Smart should be monitoring the performance of the solar battery 24 7 I was also informed that the reason for the poor service was that my contact had unbeknown to the company been very ill and was no longer in their employ No record of my documentation as supplied was found nor could access be made to the former employee s emails Are you serious I was asked to explain my calculations on the financial loss and to re-supply the documentation I chose not to resupply the documentation as that had been sent to my initial contact who it appeared was still employed On numerous occasions when questioned I denied that I wanted financial recompense only a working solar battery that provided the promised outcomes following installation In the end it was agreed that a maintenance inspection would be conducted To be fair I was told that this would take time to arrange However one month later this has not occurred and I have received no further communication from the company nor been issued any update s I am more than happy to issue a positive update and Review for Smart Energy but as of the time of writing for obvious reasons my original Review of 11 January stands UPDATEThe reply from Smart Energy below was submitted more than a week after phone dialogue between Blaire and myself when he advised he had attempted to contact me more then twenty times During our two phone calls he was again insulting towards me in his comments and I informed him that i would end the second call and the reasons why I followed this up with an email questioning why after apparently trying to contact me by phone so many times he had not thought to send an SMS or email me using the email address already on hand I also advised him that any further communication between us would be by email only The final upshot was that I informed him that I believed it best for us to go our separate ways and agree to disagree on this whole matter I will not be contacting Blaire again