Smartenergy Reviews

still not very much familiarise and I m not going to say any things about it

After the panels were installed it was 6 weeks before they were connected and operational

Installation went well No complaint If you re an avid solar energy enthusiast Think carefully before deciding to go with this company If you want to see your self consumption vs solar export Beware that this company will charge you an exorbitant amount to have a smart meter install They failed to inform the customer about this add-on which in my opinion should be included in the first place Very poor selling practice After sale care is somewhat OK If you are expecting someone to pick up your call then they did just that But expecting solutions to your issues not soo much 03 05 2022 UpdateSmartEnergy has never reached out to me to discuss this SmartEnergy has never made any effort to resolve mitigate this issue Please be extra careful when dealing with this company Arabella Customer Success team finally reached out to me We came to an agreement that they will cover the fitment cost of the smart meter since I have bought the meter already out of my pocket 04 05 2022 UpdateSmartEngery arranged their electrician to come out and have the smart meter fitted Big thanks to Arabella and Smart Energy team for making things right

Good service from Smart Energy generally However conflicting information was provided by my retailer Enova Energy and the Smart Energy installation contractor and two local electricians who replaced the power box on my house as advised by the retailer s smart meter installer This which blew-out the meter installation to 4 weeks and counting The retailer Enova explicitly states in their literature and by phone that my solar system had to remain off until the smart meter was installed with no clear reason s why Conversely the system installation contractor and the 2 local electricians who installed my new power box stated the new system could be turned on at installation completion This information conflict needs to be resolved and better explained by retailers and system installers to customers and the requirement for a replacement box should have been assessed by Smart Energy in the first instance given it is potentially part of overall cost of the solar system

Convenient service Smart Energy managed the whole process arranged for the installation and completed all the necessary paperwork easy and simple but a little expensive

EDITAfter posting a one star review we were contacted by the branch manager for smart energy to discuss our experience Liam was kind and considerate and very apologetic it was clear that the poor service we experienced was not necessarily a reflection on the company so much as a reflection on one staff member who was having a bad day That staff member has contacted us to apologise and we were given a gift voucher as way of apology We feel that they did well to recover the problem and make it right with us So we have changed our review from one star to 3 stars However we will be keeping our original review here as a benchmark for anyone else who may deal with the same problems we had in the future ORIGINAL REVIEWWe were door knocked by Yossi a lovely guy who was incredibly helpful knowledgable and friendly Unfortunately that s where the good things ended we then met with Eli who was supposed to answer any questions and give us a quote - He was awkward and rude the moment he stepped foot in our house he often would answer questions with I don t know or I don t care he even answered a few questions with you just don t know anything about solar if you re asking that I mean DER that s why we ve got you here We have never seen such a rude and dismissive sales person in all our lives The whole thing was extremely awkward and uncomfortable We rang yossi back to thank him for his service and won t be continuing with this company Apparently we were marked as quote hunters because we explained we didn t know anything about solar and we re trying to do some research as to whether it is right for us and our home

For me my early experiences could be considered a double edge sword Communication was non-existent in the beginning once this was resolved and open dialog introduced I found my dealing with Smart energy quite good I was kept informed and worked with staff to ensure that install date was suitable to both parties Staff and Contractors where extremely helpful timely and polite at all times

To start with the service was terrific Every couple of days we would get a message updating when our panels were to be installed However with wet weather they had to be delayed three times and I had to contact Smart Energy to find out what was happening It had been rescheduled 3 times without us being notified and then the actual installer contacted me at 10pm the night before to say they would be here at 7am the next day I felt let down by Smart Energy not keeping in touch with us I didn t feel it was my job to contact you all the time

The company gave us great responds only things the battery no last long to use over night the battery does not save enough power for over night