AI Review Summary
Based on 69 reviews
Customers consistently report exceptional, professional, and empathetic legal services from SMQ Legal, with particular praise for solicitors such as Bev Kiley, Lydia Etheridge, Martin Harvey, and Anna for their expertise, clear communication, and going above and beyond during difficult cases. The firm is described as trustworthy, responsive, and highly recommended, though a minority of reviews note delays or dissatisfaction. Overall, the firm is regarded as supportive and effective in achieving favorable outcomes.
What customers love
- Professional and empathetic
- Great communication
- Went above and beyond
- Expert legal advice
- Helpful and friendly
Common concerns
- Slow case processing
- Poor communication
- Expensive pricing
- Unresponsive staff
- Incomplete reports
Last updated 1 week ago
R
Ross Barton
I would just like to say a big thank you to Bev Kiley and the team Burton-on-Trent for dealing with our recent house purchase Bev came highly recommended and I can see why she dealt with my many enquiries in a very professional manner keeping me informed every step of the way on what proved to be a less than straightforward house sale and purchase I would have no hesitation in recommending Bev and her team to any would be house purchaser
M
MB
Brilliant service- Bev Kiley
Absolutely brilliant service from Bev Kiley Bev was recommended to me and I wouldn t hesitate in passing that recommendation on Extremely professional service All my queries answered and nothing was too much trouble Even when Bev was due to be out of the office she made sure everything was in place so timescales were met Bev went above and beyond and I can t thank her enough
E
Emily Askey
helpful and friendly with good advice
I called in at the office and the solicitor made email contact the very next day and then gave telephone advice after I had explained my problem saying the firm would provide legal representation if needed The service was helpful and friendly and I wouldn t hesitate to go back to them if I have any further problems
P
PHIL
I definitely recommend SMQ as a Legal of o
I definitely recommend SMQ as a Legal Aid Martin Harvey has done an excellent job in helping me with my case Also I learnt a lot about how crown prosecution works so as stressful as it was I learnt something A massive thank you to Martin Harvey
T
Tony Klimas
Professional proactive lifesavers
After being wrongly arrested in the middle of the night and thrown in jail within 30 minutes of being booked in I was contacted by SMQ Legal Services LLP who calmed me right down and told me they would have a Lawyer with me in the morning Early that day Lydia Etheridge came to my cell confident professional she spoke to me and told me it was clearly a mistake and she would get me out ASAP She clearly had a strong credible relationship with the Police and after being interviewed I was released shortly afterwards with no charge The 4 months that followed with police further investigating as they do for a very serious accusation Lydia was always there for me either by text email or a phone call always assuring me often times when I was curt and agitated that it was a process and everything would be fine and she was right Lydia Etheridge put a human face to an occupation that I never really thought were more than companies trying to make money of peoples misfortune Lydia proved me wrong Thank you Lydia
J
josh harris
If you need someone that will do that extra mile SMQ Lydia is the best there is
Right from the very 1st call with Lydia I felt we were in the best hands possible She was professional and factual but most of all had empathy for the situation and guided us through the entire process I have no doubt that without Lydia the outcome would have been very different she covered everything we discussed and more during the court appearance she really went all out for us and we are all so very grateful to her We couldn t have asked for more from her and would whole heartedly recommend her
A
ANONYMOUS
House sale
We brought a house 5 years ago with Bev Kiley at RW skinner and son with a fantastic service So deciding to sell the house through Bev recently was a no brainer She just gets on with her job doing what she needs to do we didn t need to ring or email about any updates because we was well informed It wasn t an easy sale for Bev to complete as we had a few problems but Bev pushed and pushed for us and got the job done I would recommend Bev at skinner and son to anyone The 2 occasions we have used her we have been beyond happy and to make things even better she s just an absolute lovely lady
J
James
I contacted SMQ Legal Services
I contacted SMQ Legal Services For some help regards me restoring my Limited Company so that i can get back my money that is now being held with governments Treasury I cannot speak highly enough of Ishapreet who looked into this for me was very knowledgeable and very helpful with her advice It took the pressure of me worrying before Court hearing I Highly recommend using this Company thankyou very much
M
Martin Dudley
Very helpful
Very helpful Very efficient Would recommend if you need some help
C
customer
Amazing service
I ve recently received help from Suezanne for a contract issue She has been absolutely incredible from the very start So friendly and informative You can very much trust her with knowledge and know-how Really did not expect the level of support I received and every time I had a question she had an answer Fantastic service Could not recommend enough