Snowjoe Reviews

my Experience

I recently ordered a water timer but not a confirmation notice and was unsure if it had been completed Customer Service Rep quickly resolved my problem and provided me a confirmation notice He was courteous knowledgeable patient very helpful It was a pleasant experience

Awesome Service

I had received my new snow Joe and experienced a broken part I called Customer Support and Evelyn Cebe was extremely helpful in getting the replacement set up in less than a day I highly recommend Snow Joe for its products and awesome service by Evelyn Cebe

Great Sun Joe service

Had initially ordered battery charger package that provided a tool of my choice The battery and charger came but the wrong tool was sent I reached out to customer care and worked with a great representative Julie Rebucas who was very helpful and professional Julie helped me with my concern and communication was great Very pleased and will definitely order again from Sun Joe

Upgrading the product

So we had to return our original SunJoe leaf mulcher because it wouldn t handle the load I received a return label repackaged the mulcher and took it to the UPS store With-in two days I received a notice that the new more powerful was on it s way The promptness of the staff is phenomenal And the ease of this is incredible Thanks Sun Joe

Outstanding customer service from Maria Arcilla

Maria Arcilla hit it out of the ballpark Not only was she extremely knowledgeable in helping answer my questions she explained in detail what the process to replace my machine was It s hard to get good help these days but Maria Arcilla is certainly an asset to the company I would not hesitate to purchase from Sun Joe again Thank you Maria You really helped me

Quick help

I have talked with very polite person from customer support team Michelle Estrera on the phone She answering all my question I am new to the SunJoe pressure washer product line Thank you very much for your help

Ms Estrera was the best

Ms Estrera was the best as i was having a hard time placeing my order on line she was great help and i was able to complete my order The blower i had purschaed last year was so good i knew i would love the pressure washer

mel did a great job in handling this in

mel did a great job in handling this in getting a return label to me so that i could ship warranty item back to you and getting replacement shipped