Struans Reviews

V professional service

V professional service Good knowledge of vehicles during handover happy to be contacted afterwards for any additional support

Helpful staff

Helpful staff no hassle while thru whole experience of getting new car

Great customer service and friendly

Great customer service and friendly staff Good trade in price for old car and reasonable warrenty on new car

Dealing with things when they go wrong

I don t normally do reviews but thought it would be appropriate to do one in this instance for Struan s Dundee Used Cars We had been looking for a small car for my mother and spotted a nice i10 Hyundai online at Struan s via Autotrader and spoke with their sales team in particular Graham He was very helpful in providing information on the vehicle providing extra videos and also clarifying further the history of the car We purchased the vehicle as a distance sale without seeing the vehicle and unfortunately we the car arrived we noted there was a dent in the driver door which after careful review by a local body shop actually demarcated quite extensive damage rather than a simple dent I spoke with Graham and also Scott his manager Both were incredibly helpful and apologetic and with no quibbles arranged for the damage to be repaired in full costs of which were not inexpensive This was all done very efficiently I therefore would strongly recommend Struan s in regard to their after sales support I think a reflection of a business is not how they manage when things go right but how they sort things when they go wrong

Excellent service from a family run business

Very happy with the service provided Friendly staff and knowledgeable Like the fact it is a family business

Vehicle already sold but still listed

spoke on the online chat and said I was going to visit to look at a vehicle listed on the website Drove nearly 2 hours to view the vehicle to find a sold board in the window Spoke to the salesman told him I was on the chat the night before and he asked me who I spoke to He went inside and then came back out to tell me that it turns out the online chat is automated I then said that the car is still listed on multiple sites including their own to which he said it takes a couple of days to come off This isn t a very good way to run the business surely the cars should be put down as sold straightaway to avoid people travelling to see a vehicle thats not available I have now wasted nearly 4 hours of my Sunday plus fuel

Time wasters

Got a valuation for vehicle on Motorway Didn t meet reserve Decided to sell it anyway to the closest buyer Struans Perth Upload all the documents Constantly chasing Motorway to find out what s happening just to be told the Struans is keen to pick up the vehicle we are just checking documents Then I m told 3 weeks later that Struans backed out due to ME taken to long with documents What an absolute waste of time

I purchased a 2016 Kia Sportage from

I purchased a 2016 Kia Sportage from this garage with a 6 month warranty Over the 5 months I owned the car it was back and forth 5 times mainly due to an issue with the gearbox however we also suffered issues with the reverse camera and sensors the alarm speaking brakes and an intermittent squeaking and grinding sound that was never diagnosed When my patience ran out and asked for a refund I was offered 6000 for a car I had purchased 5 months previous for 10500 I obviously rejected this offer stressing that it was a refund I was looking for due to all the issues with the car I was then contacted by the sales manager who offered 8100 suggesting that the car would depreciate at 1 per mile the car had done since purchase Exhausted with the whole process I accepted the 8100 only to see the car back on their website a few weeks later for 9995 When I approached the company again for an explanation I was advised that the car had been tested and put back on the forecourt and that it was up to them how much they charged for their vehicles Terrible service and the issues with the gearbox never were resolved