Thecoverguy Reviews

Stay Away from this Horrible Company

Took 3 months and multiple emails from the company containing misinformation to finally receive a damaged hot tub cover Thankfully I was able to dispute charge through my credit card as company would not issue a refund Avoid like the plague

What a terrible experience

What a terrible experience Rude service I wish I had seen these reviews I would have avoided this business from the start Deplorable approach to customers

Horrible company

I received what appeared to be a nicely made and well engineered product Definitely a notch above the standard cover that came with my Sundance spa However within 15 months the interior seam stitching soon started to fail At this point I contacted the company about a warranty claim and this is where the dissatisfaction began It took two weeks to get an initial response At that point they requested information such as photos and purchase date which I provided Then another several week wait until I once again followed up They said the replacement would start processing once I paid 150 for shipping When I asked how to pay phone web email Absolutely no response and this has continued for 5 weeks So Cheap product that fails and no warranty Go elsewhere

AMAZON SCORE IS A LIE

AMAZON SCORE IS A LIE Researching all over and they get nothing but bad reviews Got my cover in August and water was leaking into the vapor proof cover by October causing black mold which is death to a hot tub Still under warranty Customer service is a joke

Horrible products horrible customer service

My first hot tub cover lasted 5 years The cover I ordered from The Cover Guy fell apart after 3 months I contacted them about the stitching failing and they refused repair replace or help in any way They don t back their products and their warranty doesn t cover anything Unless you like wasting money on garbage products I d advise you to avoid this company

The cover arrived sliced open from a forklift

The cover arrived months after purchase with completely ripped handle from a forklift and styrofoam breaking off everywhere The Cover Guy is not reputable and is giving me a hard time about refund or replacing The warranty is bogus If I could give zero stars I would I spent 455 00 plus 99 Shipping all to receive a ripped top and customer service telling me their would handle after the weekend

Avoid Like the Plague

Awful Cover rotted out within 2 years -- even with the special Vapor Shield and the company gave me an enormous runaround about claiming a warranty case Pictures etc Then they mishandled internal communications then asked me to call and pay for the replacement one 195 something like that and then -- after taking the money -- did nothing for over 6-7 weeks claiming that delays were because it takes 6-7 weeks to manufacture it Cancelling the replacement which is what they probably wanted

DO NOT BUY FROM THE COVER GUY

I urge you not to purchase a hot tub cover from the Cover Guy We purchased a new cover after our last manufacturer s cover lasted over 5 years We paid extra for water sealing so we would not need to also use a floating cover 1 5 years later the Cover Guy cover is completely waterlogged so heavy we cannot open the cover for fear of breaking the cover lift I reached out to the Cover Guy and they had me unzip the covers and send pictures of the core When trying to re-zip the cover the zippers ripped away form the fabric and are unusable The Cover Guy s warranty department offered to replace one core but shipping was 199 the entire cover cost 450 and shipping was included so they were recovering the cost of the core plus profit with the shipping charge I told them the warranty was worthless since I could not even re-zip the fabric if I got a replacement core They have not responded in several weeks so I must order a new cover from a different maker AVOID THE COVER GUY Their covers are worthless