


The Cover Guy™ - Hot Tub Covers and Hot Tub Accessories
Based on authentic user experiences
Spencer Paul
6727 reviews
N/A
1 year ago
BUY SOMEWHERE ELSE
First cover we received was defective and filled with water Still waiting since September for a replacement Was told 4 weeks Emailed them and still have not heard back Awful customer service and we ll see if this cover is any better than the last if it ever arrives
O Tayler
6727 reviews
N/A
1 year ago
Avoid this company at all costs
Avoid this company at all costs I placed an order via their website for a new spa cover The order didn t process properly so I contacted Customer Services and had a single person contact me to say they d ring me to resolve No phone call received and despite several additional emails and a promise to ring me no phone call ever received I strongly suspect despite the glossy website this is a one man operation acting as a UK operator for the primary company in Canada Still waiting for a refund for the money I ve spent so far This company appears to be a scam and I wouldn t suggest using them at all Very very disappointed and I m on the verge of reporting them to Action Fraud
Greg Kalish
6727 reviews
N/A
1 year ago
Stay Away from this Horrible Company
Took 3 months and multiple emails from the company containing misinformation to finally receive a damaged hot tub cover Thankfully I was able to dispute charge through my credit card as company would not issue a refund Avoid like the plague
Clayton Molstad
6727 reviews
N/A
1 year ago
What a terrible experience
What a terrible experience Rude service I wish I had seen these reviews I would have avoided this business from the start Deplorable approach to customers
Jason Crawford
6727 reviews
N/A
1 year ago
Horrible company
I received what appeared to be a nicely made and well engineered product Definitely a notch above the standard cover that came with my Sundance spa However within 15 months the interior seam stitching soon started to fail At this point I contacted the company about a warranty claim and this is where the dissatisfaction began It took two weeks to get an initial response At that point they requested information such as photos and purchase date which I provided Then another several week wait until I once again followed up They said the replacement would start processing once I paid 150 for shipping When I asked how to pay phone web email Absolutely no response and this has continued for 5 weeks So Cheap product that fails and no warranty Go elsewhere
Robin B
6727 reviews
N/A
1 year ago
AMAZON SCORE IS A LIE
AMAZON SCORE IS A LIE Researching all over and they get nothing but bad reviews Got my cover in August and water was leaking into the vapor proof cover by October causing black mold which is death to a hot tub Still under warranty Customer service is a joke
Cordell Pearce
6727 reviews
N/A
1 year ago
Horrible products horrible customer service
My first hot tub cover lasted 5 years The cover I ordered from The Cover Guy fell apart after 3 months I contacted them about the stitching failing and they refused repair replace or help in any way They don t back their products and their warranty doesn t cover anything Unless you like wasting money on garbage products I d advise you to avoid this company
Eleanor Funk
6727 reviews
N/A
1 year ago
The cover arrived sliced open from a forklift
The cover arrived months after purchase with completely ripped handle from a forklift and styrofoam breaking off everywhere The Cover Guy is not reputable and is giving me a hard time about refund or replacing The warranty is bogus If I could give zero stars I would I spent 455 00 plus 99 Shipping all to receive a ripped top and customer service telling me their would handle after the weekend
Jerry Sander
6727 reviews
N/A
1 year ago
Avoid Like the Plague
Awful Cover rotted out within 2 years -- even with the special Vapor Shield and the company gave me an enormous runaround about claiming a warranty case Pictures etc Then they mishandled internal communications then asked me to call and pay for the replacement one 195 something like that and then -- after taking the money -- did nothing for over 6-7 weeks claiming that delays were because it takes 6-7 weeks to manufacture it Cancelling the replacement which is what they probably wanted
Jim Parsons
6727 reviews
N/A
1 year ago
DO NOT BUY FROM THE COVER GUY
I urge you not to purchase a hot tub cover from the Cover Guy We purchased a new cover after our last manufacturer s cover lasted over 5 years We paid extra for water sealing so we would not need to also use a floating cover 1 5 years later the Cover Guy cover is completely waterlogged so heavy we cannot open the cover for fear of breaking the cover lift I reached out to the Cover Guy and they had me unzip the covers and send pictures of the core When trying to re-zip the cover the zippers ripped away form the fabric and are unusable The Cover Guy s warranty department offered to replace one core but shipping was 199 the entire cover cost 450 and shipping was included so they were recovering the cost of the core plus profit with the shipping charge I told them the warranty was worthless since I could not even re-zip the fabric if I got a replacement core They have not responded in several weeks so I must order a new cover from a different maker AVOID THE COVER GUY Their covers are worthless