Thewatchlab Reviews

Outstanding customer service provided

Outstanding customer service provided by Grant Trusted him with my 20 year old watch of great sentimental value I thought it was beyond repair but he sorted it Excellent

Amazing Service

I called in last week and got 2 batteries put in 2 of my watches and he even cleaned my watches up to look new so I called in today for another battery and the strap fixing on my other watch and Grant was amazing he fixed it and polished it up and guaranteed it for 12 months Highly recommended establishment

Fantastic friendly professional service

Fantastic friendly professional service from Watch Lab Fitted a new battery and strap to my mums old Gucci watch Fantastic work with sentimental value Would really recommend them

We have tried everything to fix my

We have tried everything to fix my watch digital time and hands not syncing Thomas at the store in Bromley was wonderful and refused to give up even when it wasn t a quick fix My watch is back to normal and he didn t allow me to pay anything I am so pleased as I had given up hope

Brilliant service and price

Grant was brilliant He was super efficient and quick knowledgeable and welcoming He talked me through the options available and the price was super reasonable Can t recommend these guys enough especially with the two year guarantee

Excellent service for my Longines watch

Excellent service for my Longines watch battery replacement Watch Lab Metrocentre Gateshead Jay was extremely helpful everything was done in 30mins I will definitely be signposting people to Watch Lab Very impressed

Michael and Steven from Newcastle John Lewis

Michael and Steven from John Lewis Newcastle went over and beyond to help get my watch fixed They were so polite passionate helpful and knowledgeable I would highly recommend it highly them to anyone that needs helps with watches Thank you both so much

Went to Nottingham Watch Lab Nottingham

Went to Nottingham Watch Lab Nottingham today Colin who works there was amazing he put batteries in three watches and a link into one of my watches he was very friendly and professional would definitely recommend him to my friends and family

I took my TAG chronograph to the Watch

I took my TAG chronograph to the Watch Lab trafford centre I was a bit hesitant at first after speaking to the other shops that sell TAG and service the watches in the trafford centre I choose the Watch Lab as they were very helpful and also had the shortest turnaround time They advised it would take 4-6weeks and I was not disappointed received texts and updates even when I was passing through I went to the desk to see if they had any detailed info of when it would be ready They had advised it was awaiting a new internal base plate which had been ordered from TAG A week later got a message and a phone call that the watch was ready for collection I can honestly say they did an absolutely amazing job it was like brand new when I collected it Even sent me back all the parts they had changed the buttons seals screws and pins The price they quoted is exactly what I paid no extra I can highly recommend them for the service and the sales staff at the trafford centre are nice bunch to be honest No pressure selling and also a pleasure to deal with