Ticketweb Reviews

TicketWeb | Independent music, clubs, comedy, theater, festivals

ticketweb.co.uk
3.55
141 reviews
Great Rating
Based on 141 user experiences

Rated 3.55 out of 5 by 141 Happy Customers

42.6%
14.2%
14.2%
14.2%
14.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
D

Superb customer support

I had a query regarding tickets for a rescheduled gig The website was out of date BUT after submitting a request via the Contact Us link my issue was sorted in literally minutes I now have my new tickets thanks to superb support from Hanz Godwin T Service definitely worth celebrating Well done
B

We couldn t attend a concert that was

We couldn t attend a concert that was rescheduled from December to January and within minutes of sending an email Hanz replied and issued a refund Excellent customer service Thank you
M

Had incorrectly put down the wrong

Had incorrectly put down the wrong email and hadn t noticed issue was revolved straight away by Hanz Amazing customer service
A

Great customer service and support

Great customer service and support I was kept informed of what was happening and they exceeded my expectations with their help easy to contact and very willing and able to resolve challenges A refreshing change to deal with someone who was more than helpful thank you
A

Prompt and efficient service

Owing to the concert I had booked being re-scheduled I had to claim a refund as the revised date was unsuitable for me This was dealt with very quickly and efficiently by Hanz within a few minutes of me making sending an email I have to also say that dealing with this company is a whole lot better than trying to deal with Ticketmaster who seem to go out of their way to make things difficult Fees were also less with Ticketweb 10 10
M

Brilliant customer service

I couldn t locate email tickets and my request was answered really quickly without fuss and duplicates sent Great service
C

Hanz Ticketweb was prompt and very

Hanz Ticketweb was prompt and very helpful - despite generic email warnings that it might take a while to reply He was on in about 20 mins I was worried RE a ticket confirmation since I had deleted a number of emails - I suspect they included the original ticket confirmation - but customers these days just want simple answers to straightforward questions which is an art in itself seemingly more complicated than one might think Hanz sorted it
K

Lost ticket confirmation

I bought tickets to a concert but had deleted email in error After trying to find right company Hans replied and confirmed they would he sent by email Brilliant customer service Am now going to create a ticketweb online account properly Thank you Hans
L

Great Customer Support

I find it incredibly easy to purchase concert tickets via Ticketweb And what a variety of shows Venue and date adjustments are quickly communicated as well Hanz Godwin of Ticketweb Fan Support provided quick friendly and thorough assistance when I required it Thank you Hanz and Ticketweb
M

Amazing service I double booked a

Amazing service I double booked a gig and got the refund confirmation within hours thanks Hanz

About Ticketweb

Discover your live experience with independent music concerts, comedy, clubs, theater, festivals event tickets at TicketWeb

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