Ticketweb Reviews

Event booked for daughter s birthday

Event booked for daughter s birthday was rescheduled to a date next year which she was unable to attend Louie from Ticket Web dealt with my refund request very quickly and was a great help 5 star customer service from Louie

Fantastic customer service from Kizzah thank you

I couldn t attend a rescheduled event and having previously been wrongly informed I couldn t get a refund for this by another advisor I contacted Ticketweb again over the issue Kizzah C was extremely helpful with this for me Sorted out my issue promptly and professionally Thank you so much

I had not received my tickets to an

I had not received my tickets to an event and didn t have an account Ann emailed my tickets to me as back up for me to have on my phone Excellent customer service MANY THANKS ANN - Now to get my disability refund for the carer who accompanied my guest

Full Refund

I incorrectly bought tickets for a gig wrong night booked Contacted customer services and was processed with a full refund straight away Great service from Louie E

Great response to lost ticket

I got excellent last minute service from Henz when I couldn t find my ticket for a gig that same evening I sent an email and got a reply very quickly and my ticket was emailed out to me again Excellent service

Couldn t find my e-tickets for upcoming

Couldn t find my e-tickets for upcoming gig almost certainly user error on my part Sent a request via the website and had tickets in my inbox within the hour Top service

Immediate response

Having not received my tickets for Malevolence in Bristol on the 10 11 23 I contacted TicketWeb to amend the situation Louie E from Ticketweb Fan Support emailed my missing tickets within 8 minutes if me sending my email A very much appreciated rapid response Thank you

Really good customer service

Really good customer service I contacted Ticketweb for a ticket refund subsequent to a gig being cancelled and rescheduled The matter was resolved in minutes and my money re-credited Over and above my expectations impressive customer service Hanz was excellent Thank you

Ticket help

3 days prior to a concert I realised I had not received my tickets so I contacted customer services I filled out an online form with the reference details just before going to bed and when I awoke the next day my tickets were in my inbox Excellent customer service thank you Ann for your very prompt and polite response

We couldn t find our tickets for a

We couldn t find our tickets for a rearranged show we received a prompt reply and then were issued with new Tickets direct to our email address Hanz Godwin T was very helpful in sorting this for us