Ticketweb Reviews

Hanz was very helpful and addressed and

Hanz was very helpful and addressed and resolved my problem in a matter of minutes from the point of enquiry Excellent customer service

Quick and easy to order and when I had

Quick and easy to order and when I had an emergency date change Louis accommodated this easily with a rebook and refund

Missing tickets

Tickets were bought sometime before the concert and I hadn t received them through Contacted the customer support and had a reply from Ann within 24 hours with a full explanation on what had happened and a link to the tickets Well done Ticketweb on your efficient customer service staff and big thanks to Ann for sorting so quickly

Very quick response and support to my

Very quick response and support to my query Helped with Information and additional support offered Helped alleviate my concerns was very grateful that they got back to me so quickly

Hanz was so polite and professional

Hanz was so polite and professional He processed my refund after a gig date was moved with no fuss and extremely quickly

I hadn t received my tickets and the

I hadn t received my tickets and the gig is less than 48hrs away The email response time and communication was perfect Tickets acquired no problem

My tickets hadn t arrived and on the

My tickets hadn t arrived and on the morning of the event I contacted ticketweb Louie got in touch with the tickets attached to an email Prompt and efficient service Thank you

Helpful support staff

Realised I hadn t received my confirmation or tickets for a gig a couple of days away although I paid a few months ago and contacted Ticketweb Expected a hassle to get the tickets or a refund as the gig is sold out but instead I received a reply almost right away with my confirmation and tickets Really good and fast service

Started to panic when I couldn t find

Started to panic when I couldn t find any confirmation of my order sent a request and expected to hear back in a couple of days woke up to a reply and confirmation which was such a relief Thank you Ann xx

I was worried as the tickets hadn t

I was worried as the tickets hadn t arrived so sent a mail Hanz couldn t have been more helpful and prompt with a reply and new tickets sent Fantastic service thanks guys