Ticketweb Reviews

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James Hulbert

1 year ago

Refund Circular Reference - TicketWeb utterly useless

Would be nought however that s not an option Bought paid for tickets to an event in February 2020 subsequently cancelled in May 2022 Having changed card providers in the intervening two years TicketWeb will categorically not refund my money to an alternate account My previous card provider will only return the funds to TicketWeb Repeat The only responses available online are copy and paste text Useless Avoid if at all possible

M

mb

1 year ago

Venue changed but I wasn t informed

Bought tickets for a gig last August 2023 which is due to take place this Fri 10 May 24 and only discovered by chance this morning that the venue has been changed No information received to this effect from Ticketweb at any point Emailed Ticketweb because of course you can t call them Received updated tickets shortly after but no explanation or apology Would be wary of using them again in future

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Mrs Susan Wellington

1 year ago

Miss sold tickets

I spent nearly 300 on tickets for a concert and received an email confirmation The tickets were marked reserved seating with no row or seat numbers I phoned another company to ask about reserved seating and they told me that the seats that I thought I had booked were still available and that my payment had been cancelled Barclaycard have taken the money and there has been no refund I am furious with Ticketweb There are no contact details for discussion with them

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Louis Evans

1 year ago

Refusing my payment of a ticket

Everytime I try to but a ticket keeps declining my card I have money on my card but it refuses to let me buy a damn ticket Ticketweb you are a massive letdown

T

Tee

1 year ago

Ticket Web is a rip off

I purchased 2 tickets to Raleigh Improv to see comedian Arnez J on 12 26 24 in Raleigh NC The tickets costed me 242 16 thru TicketWeb Raleigh Improv would not honor the tickets as they claim they were fraudulent I had to repurchase tickets on the spot for only 76 for TWO not each So not only was I ripped off in the price I had to repurchase tickets So while TicketWeb may be legit DO NOT USE THEM at least for Raleigh Improv

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Michael Aiston

1 year ago

Forgot password

Forgot password Keeps sending me a temporary password that doesn t work 10 times Useless company

S

Sam

1 year ago

Scalping fees

2 delivery fee for an eticket 4 25 service fee for nothing

C

Cosimo

1 year ago

The reply of Tickeweb is completely

The reply of Tickeweb is completely useless If you are not willing to do anything for your customers there is no need to write anything

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Cosimo

1 year ago

I made a genuine mistake and bought a

I made a genuine mistake and bought a matinee ticket instead of the evening through Ticketweb I just wanted to change the time on the same night not possible I am not impress at all a minimum of understanding for purchase of over 30 it would have been welcome Not the best way to support live performance No good at all

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G Jenner

1 year ago

Tickets would be nice customer service

Why can all other ticket agencies issue tickets at the time of purchase but not Ticketweb Instead they promise to issue tickets up to 3 days before providing no time to resolve issues such as them not delivering tickets Even worse they have no phone number and messaging them produces a message informing me they are dealng with a higher number of messages than usual so may take longer to respond than normal The event happens in two days time Bloody useless If you have the option to use an alternative agency I would

Rated 3.55 out of 5 by 141 Happy Customers

Refund Circular Reference - TicketWeb utterly useless

Venue changed but I wasn t informed

Miss sold tickets

Refusing my payment of a ticket

Ticket Web is a rip off

Forgot password

Scalping fees

The reply of Tickeweb is completely

I made a genuine mistake and bought a

Tickets would be nice customer service

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