Trustedcare Reviews

TrustedCare - UKs Leading Care Service Referral Platform

trustedcare.co.uk
4.64
84 reviews
Excellent Rating
Based on 84 user experiences

Rated 4.64 out of 5 by 84 Happy Customers

71.4%
23.8%
3.6%
0%
1.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 84 reviews

Trustedcare consistently delivered fast, responsive support and helpful guidance across all interactions. Customers frequently highlighted quick arrangements, empathetic communication, and effective help in finding suitable care homes. The service enabled informed decisions and reduced stress during difficult situations. Overall, reviews emphasize reliability, professionalism, and compassionate assistance. Many noted the value of free, no-obligation advice.

What customers love
  • Effective care home matching
Common concerns
  • High cost
  • Limited transparency

Last updated 3 weeks ago

L

Whilst looking for respite for my mother

Whilst looking for respite for my mother at short notice a live chat popped up asking if i needed help A very helpful lady on other end found me several options one of which was perfect and my mother is very happy there so if u are looking for care or respite i would def give trusted care a call or look them up
A

The lady I dealt with was lovely and

The lady I dealt with was lovely and very helpful
L

This is a great free service

Staff are helpful reliable and polite It s a great service that supports you when you need it as they locate appropriate Care Homes and send relevant info to them letting you know who they ve contacted and asking the Care Home to contact you if they have available space This has saved me time and energy at a stressful time with my mother in hospital
S

Trusted Care exceptional support for securing care home viewings

Trusted Care made it easy to view several homes on the same day which was beneficial to be able to compare homes and remember each one They secured all the appointments I required at the exact times I asked for in a timely efficient and friendly manner It was very helpful having a one stop shop
P

There when you need them most

I found myself needing to explore care homes at very short notice and whilst under not insignificant stress Leigh-Anne at TrustedCare contacted me offering understanding and sympathy She sought details on my mother s needs and then set about contacting care homes on my behalf to set the ball-rolling This made things so much easier what an invaluable service Can t recommend TrustedCare and especially Leigh-Anne enough first class service Thank you
P

Trusted Care - absolutely recommend

Trusted Care were so supportive when I was trying to navigate securing the right care home for a much loved relative I was feeling completely overwhelmed and Leigh-Anne listened she was so understanding and helpful sending a list of appropriate care homes with available places Ultimately we secured a place that was not on the list but without Leigh-Anne s help I would not have known the right questions to ask
M

Whilst we sourced a care home ourselves

Whilst we sourced a care home ourselves in the end as a room became available the trusted care home service helped us source a number of alternatives within hours One if those homes offered an assessment on the same day The advisor was friendly sympathetic and turned a list of care homes around within an hour I would highly recommend
B

Finding a Suitable Nursing Home For my MotherExtremely good service overall from

Extremely good service overall from Trusted Care Katie really helped to explore all of the Nursing Home options in a broad geographic area in a very empathetic way Regular follow up every few days by Katie and the team to assess if further assistance needed and was much appreciated
A

Amazing Service I didn t know existed

Amazing service from this company who I came by accidentally on the internet when feeling desperately alone trying to find a residential home for my Mum They ensured they knew exactly what I needed to make sure Mum was going to be happy safe and comfortable 24 turnaround to provide me with options They certainly reduced my stress level and were brilliant support
V

Very helpful and easy

I was so so impressed with how attentive Katie was with me and she was easy to talk to understanding and helped with contacting several care homes and support with setting up LPA for my Nan When you re going through a difficult time and everything feels overwhelming you need someone with empathy and kindness and Katie really showed this through all of our interactions I hope that Katie gets the recognition and development she deserves

About Trustedcare

Speak with a specialist Care Adviser or search for care homes, nursing homes and home care services on the leading UK social care referral platform.

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