Based on authentic user experiences
L Bond
6727 reviews
N/A
1 year ago
Awful Booking Process and Customer Service
I haven t even flown with United yet but so far they ve made me re-book my flights 3 times and there s still another 3 months before I fly I booked a return flight to the US from the UK in January I went on-line in March to check some details to find that my flights had been changed and my seat upgrades had been cancelled with no refund So I re-upgraded and chose new seats a month later I checked again the flights had changed again still no warning or refund so yet another re-select the seats and pay the upgrade fee again 1 month later same thing Each time I re-upgrade my seats my bank charges me 1 50 for each transaction United put each seat on each flight through individually from the US whereas the original booking was taken from the UK In terms on transaction costs alone I m down around 18 if you add to that the fact that not a single cancelled seat hasn t been refunded then it s around 250 I feel a small claims court action coming on
Randy
6727 reviews
N/A
1 year ago
Our flight was cancelled after sitting
Our flight was cancelled after sitting 8 hours at Newark Airport due to plane issues United could not get us out on another flight for 2 days We had to drive 8 hours home that night because we had to be home The issue is they would not reimburse us for our car rental to get home They offered us vouchers Why would we spend more money with someone who does not take care of their customers Our request was for an expense far cheaper than staying in Newark for 2 days Never again with United First and last experience
Tina Marie
6727 reviews
N/A
1 year ago
Always an issue
I hade at least 5 hours of delays for a flight out of buffalo to newark an aircraft never left and after switching my connection flight twice was told it was being taken out of service another plane was going to be sent from Chicago to arrive after my last connection flight was scheduled there way no way for me to get to any connection I was set up with flight following day we were an hour late getting off ground and we arrived in Washington fifteen min before my connection I got off fast and shuttled to other side of airport and ran to gate the flight was supposed to leave at 8 15a and I arrived to gate at 8 19 to find the plane left earlier than scheduled now I m stuck again for five hours before I can get home or continue to ny original destination always have issues with United
B Rad
6727 reviews
N/A
1 year ago
United s Policy on purchasing a ticket
United s Policy on purchasing a ticket for someone and then they cancel the flight with in a day is terrible A ticket was purchased for a recipient and the flight was cancelled almost immediately Instead of sending a flight credit to the credit card owner they sent it to the recipient instead Since when do they make fraudulant decisions for a stranger to have control of the purchaser s credit card charge that was made The recipiant cancelled flight reservation and the credit card holder has no way of claiming the cancelled as a flight credit even though it was purchased off the owners credit card fraudulantly
ashish123
6727 reviews
N/A
1 year ago
Worst airline to travel
Worst airline to travel They will try to suck money out of you in every possible way They charged me extra 50 for 2 bags that were allowed free to carry on by all other 5 airlines in the itinerary Also they insisted again and again that the kind of ticket class I booked they are doing me a favor for everything I am not sure how they treat economy passengers but It felt insulting at one point It was unfortunate that I booked tickets through united airlines But I will not repeat this mistake again in future it s a lesson learned for me
Matt Yale
6727 reviews
N/A
1 year ago
Stranded in Chicago and had to get a rental car United never took responsibility
United said I would be stranded in Chicago for 2 days no hotel accommodations sleep and hang out in the airport for 2 days I had to be in KC for work so I got a rental car and drove myself to KC United declined to cover the rental car and the whole experience was a disaster of customer service Fly any other airline
peter southgate
6727 reviews
N/A
1 year ago
Staff have a bad and unhelpful attitude
I had a flight booked from heathrow to cancun which went via Houston The staff were unhelpful and rude they were more interested in feeding themselves when we got to Houston for an internal transit it took two hours to get through passport control and almost missed the connecting flight
Jessica Brown
6727 reviews
N/A
1 year ago
Absolutely horrible experience
Absolutely horrible experience Been in Quito for 2 days now without my bags after being told our bags were on the flight last night heading to Quito we find out they have not even left Houston Been on the phone all day and we still have not gotten a decent answer to where or when our bags will arrive United you are the worst airline and we will never book with you again
Megan
6727 reviews
N/A
1 year ago
Never try calling their customer
Never try calling their customer service they sound like robots they don t try to help you with the situation at all They just repeat the same thing over and over again until your realize that they are completely useless Horrible experience will never use united again
Jonathan
6727 reviews
N/A
1 year ago
First Flight Last Flight
Aside from the recent scandal United Airlines is literally the worst airline I ve ever flown with The only impressive this is how consistently bad they are at literally every area that constitutes a good flight experience Incompetence like that takes dedication Hats off to you United I will never be flying with you again
