Voneus Reviews

Mohamed engineer was fantastic but

Mohamed engineer was fantastic but voneus not so good engineer changed the equipment but voneus didnt give the speeds within an hour the 20 mbps was 2mbps the engineer fitted the equipment he was sent with and did everything within his power the service provider voneus is a different thing tho no stability in the signal and we had another complete outage within an hour of the equipment that was meant to stop outages hapening being fitted a complete farce the 5 stars are for the engineer not the service provider

Completion of the sign up process was very straightforward

Completion of the sign up process was very straight forward Henna either answered all my questions or arranged for a colleague to provide the information - e g a router manual So far so good

Friendly and informative

Bayley and trainee Jo were friendly and helpful Bayley went out of his way to explain everything despite the complex nature of the job Voneus as a company need to respond to problems much more quickly but I can t fault the engineers at all

Good first impression

All emails answered promptly and helpfully Phone call arranged at a time to suit me and was punctual Questions answered in detail and no feeling of pressure selling Hopefully future customer service is as good

George Porter was very helpful and

George Porter was very helpful and explained everything clearly At no point did George speak quickly The instructions and notifications arrived as George said they would by email as we spoke I m really looking forward to being a customer of theirs and can finally drop kick B y Terrible in to touch Thank you

Tidy Job

Having just had our installation we were pleased to find that it was all handled professionally by Ant and Tom B They went out of their way to ensure the job was to our satisfaction and they tidied up well after the job was completed Thanks guys

Good to get through to someone

Good to get through to someone promptly And he was able to answer all my questions fully and clearly All of this you might think would be just normal in actual fact it is very rare Keep it up

Suresh

SureshManaged to perform a miracle in the time left and got everything up and running and wouldn t leave until everything was sorted and stayed on site until 18 45 would certainly recommend him