


Based on authentic user experiences
jonathan
6730 reviews
N/A
1 year ago
Dave from sws was an amazing engineer
Dave from sws was an amazing engineer very knowledgeable totally custoner service focused thorough and tidy nothing was too much trouble please send him again he s a total asset
Phyllys Currie
6730 reviews
N/A
1 year ago
Shinelle Stephens was very polite and
Shinelle Stephens was very polite and dealt with my enquiry efficiently and with a smile
lyn w
6730 reviews
N/A
1 year ago
Mohamed engineer was fantastic but
Mohamed engineer was fantastic but voneus not so good engineer changed the equipment but voneus didnt give the speeds within an hour the 20 mbps was 2mbps the engineer fitted the equipment he was sent with and did everything within his power the service provider voneus is a different thing tho no stability in the signal and we had another complete outage within an hour of the equipment that was meant to stop outages hapening being fitted a complete farce the 5 stars are for the engineer not the service provider
De-eL
6730 reviews
N/A
1 year ago
Completion of the sign up process was very straightforward
Completion of the sign up process was very straight forward Henna either answered all my questions or arranged for a colleague to provide the information - e g a router manual So far so good
Jean Hutt
6730 reviews
N/A
1 year ago
Friendly and informative
Bayley and trainee Jo were friendly and helpful Bayley went out of his way to explain everything despite the complex nature of the job Voneus as a company need to respond to problems much more quickly but I can t fault the engineers at all
Alison Brown
6730 reviews
N/A
1 year ago
Good first impression
All emails answered promptly and helpfully Phone call arranged at a time to suit me and was punctual Questions answered in detail and no feeling of pressure selling Hopefully future customer service is as good
Fiona Williams
6730 reviews
N/A
1 year ago
George Porter was very helpful and
George Porter was very helpful and explained everything clearly At no point did George speak quickly The instructions and notifications arrived as George said they would by email as we spoke I m really looking forward to being a customer of theirs and can finally drop kick B y Terrible in to touch Thank you
KT
6730 reviews
N/A
1 year ago
Tidy Job
Having just had our installation we were pleased to find that it was all handled professionally by Ant and Tom B They went out of their way to ensure the job was to our satisfaction and they tidied up well after the job was completed Thanks guys
customer
6730 reviews
N/A
1 year ago
Good to get through to someone
Good to get through to someone promptly And he was able to answer all my questions fully and clearly All of this you might think would be just normal in actual fact it is very rare Keep it up
D j
6730 reviews
N/A
1 year ago
Suresh
SureshManaged to perform a miracle in the time left and got everything up and running and wouldn t leave until everything was sorted and stayed on site until 18 45 would certainly recommend him