Ala Reviews

GAP Insurance | GAP Insurance Quote | ALA

ala.co.uk
3.58
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.58 out of 5 by 139 Happy Customers

43.2%
14.4%
13.7%
14.4%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

Customers generally report a smooth and easy purchasing process with ALA, highlighting competitive pricing and helpful, friendly staff. Positive experiences are frequently noted around quick application procedures and reliable service. However, a significant number of reviews criticize claims processing, citing delays, rejections, and poor communication, especially after issues arise. There are also recurring complaints about premium increases and website navigation difficulties.

What customers love
  • Easy purchase process
  • Helpful customer service
  • Fast and efficient
Common concerns
  • Claims delays and issues
  • Poor website navigation
  • Limited coverage details
  • Slow claim payouts

Last updated 1 week ago

K

I needed to cancel my gap insurance

I needed to cancel my gap insurance because I sold the vehicle I rang the number as instructed Someone answered They were really helpfulGot it sortedGot an email to confirm What else can I say5 5
C

Very friendly staff

Very friendly staff answered all my questions Charley and emiee both very professional
M

Value for money as per

Value for money as per 2nd policy I ve taken out with ALA - hassle free process and the most affordable around
F

Easy company to deal with Though

Easy company to deal with Though thankfully we have never had to claim Staff friendly and helpful
V

ALA have come highly recommended

ALA have come highly recommended I took out their policy out online it was a smooth seamless process
M

Does what it says on the tin

Fast efficient service Delivered just what I needed at a reasonable price Perfect
J

Very straightforward

For once a company that provides its best discount codes when you re searching for a quote I found the quotation process to be straightforward and owing to to a credit brought forward from a previous policy very helpful staff on hand to deal with my query
J

Brilliant priced gap insurance

Brilliant priced gap insurance Easy to take out with good value for the period required
L

ALA provides a helpful and

ALA provides a helpful and user-friendly portal for gap insurance which I consider essential when leasing or financing a car
A

Extremely helpful customer service

Extremely helpful customer service staff on the phone whilst setting up my GAP insurance policy They explained everything very clearly

About Ala

Use ALA24 for 5% off! Get 3 year car GAP Insurance with ALA's Best Price Guarantee. Recommended by The Car Expert, Honest John, and Whatcar?

United States

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