Came at the time agreed
Your engineer Ade was polite courteous and explained everything simple and clearly He left my boiler cupboard clean and tidy He made sure I was happy with everything before he left A first class service engineer experience
Cutomer
N/A
The heating engineer went over and
Came at the time agreed Job was done quickly and professionally
Glenda Penfold
N/A
Great service booked easily over the
The heating engineer went over and above I m now a advocate for Alpha
Colleen Stephen
N/A
Great service all round
Great service booked easily over the phone and within a week of or request Engineer was same one as last year which for my aged mother is comforting The whole system was stripped and cleaned - a thorough service
Ken
N/A
Great service from Alpha under warranty
Great service all round Managed to book an appointment for repair very quickly and great communication around when the engineer would arrive James Ross the engineer who attended was fantastic Very knowledgeable and found the route cause of the problem very quickly Couldn t have been more helpful
Sally
N/A
Great service
Great service from Alpha when my two year old boiler developed a leak I had a call later in the day from their chosen service engineers who arranged a visit the next morning Great service from them the heating engineer found the leak quickly ordered the parts required and returned as soon as they arrived and completed the repair No problems no hassle just a great service all dealt with as quickly as possible Well done
James Girvan
N/A
The whole process was well organised
Great service and engineer took time to explain the work which he d done Thank you
Christine Morse
N/A
Service with a smile
The whole process was well organised friendly advice from start to finish when booking the boiler service Engineer turned up in good time and carried out the service in a professional manner and left everything neat and tidy Overall a good job well done Mr Girvan Thanks
Jean Chubb
N/A
Annual Service experience
Telephoned and advised a time for visit and was there on time and no waiting He was extremely helpful and made sure the boiler was working efficiently and that I was pleased with how the boiler was working and was there anything I needed to know Andy introduced himself and was very pleasant and courteous and a credit to your Company
Mrs Booth
N/A
James
The positives of Alpha Annual Service are a date is given for a visit to be agreed On the day of the visit a time frame is sent by text therefore not holding up a whole day The Service is carried out efficiently We usually have the same young man doing the Service who we now recognise which is reassuring The only negatives are we have found it increasingly difficult to speak to Alpha by phone It has become clear Alpha is not easily contactable by phone only text This was a fact that was not clear
