AI Review Summary
Based on 124 reviews
American Financing receives consistently high ratings for most experiences, with frequent praise for knowledgeable staff, efficient processing, and helpful service. Many reviews highlight smooth refinancing, responsiveness, and strong support from specific loan officers. A notable minority of reviews report poor communication, delays, errors, and frustration, especially around documentation and underwriting. Overall sentiment is strongly positive but tempered by recurring complaints about inconsistency and follow-through.
What customers love
- Quick processing
- Knowledgeable team
- Easy process
- Good rates
Common concerns
- Slow processing
- Documentation errors
- Unresponsive at times
Last updated 6 days ago
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Lea Kuehn
If I could give ten stars I would Andrew Paulsen and the whole team at American Financing have been a true pleasure to work with This is the second time we ve used them to re-if and both times it was an easy safe and happy experience The whole process was logical and any questions we had were answered quickly and efficiently My husband and I would wholeheartedly recommend Andrew and American Financing to anyone looking to purchase a home or refinance an existing loan Thanks so much Andrew
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Jeff Knafla
Heard about American Financing on the
I was very unsure when I started this process but Julie Ketelhut guided me every step of the way I was nervous about doing something so big through the internet It was Julie that made this one of the easiest process I have ever experienced She was upbeat and encouraging every time I talked to her Even when we hit some unexpected bumps in the road she never gave up looking for the answers and keeping me in the loop Julie is a wonderful person with a beautiful soul who truly cares about her clients She is a fantastic asset to your company
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Kimberly
American Financing is the best
Heard about American Financing on the Glenn Beck show He hit the nail on the head with them They are very upfront and honest The whole process with Andrew Paulson was easy and never felt like we were being pushed into anything We will be recommending them to anyone that needs a mortgage or refi
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Cheryl
My experience with John Hazel was Superior in all aspects from start to finish
American Financing is advertised frequently on the Glenn Beck show I wanted to refinance my house and decided to give them a try What a good choice - it was a super easy and streamlined process I worked with Justin White Senor Mortgage Consultant He was friendly knowledgeable and easy to work with I would definitely use American Financing again
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Robert Hess
First refinance
My experience with John Hazel was wonderful With each interaction from the initial conversation to the final paperwork he kept me informed and feeling at ease that I was in great hands that I could trust with one of my most expensive and near racking transactions When he handled the transactions it was seamless it was when others were involved things went sideways that John had to correct Nicole T Mariah E asking for documents I had already sent and were in my file which they could not be bothered to look at
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Jorge Hunt
IN GOOD HANDS
Robert here Just a few words to acknowledge Andrews handling of my refinance he was always available with answers to my questions The process went smoothly from beginning to end He was more than helpful to see that all required documents were received All in all I was pleasantly surprised how well the process played out Thank you Andrew
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Mark
Awesome Experience
I was very leery about refinancing my home for the first time until i talk to the team at American Financing not only did they ease my mind but they basically held my hand all the way through When I had worries or doubts the team was there with phone calls or emails almost instantly So to Mesharia Nichole Elizabeth Danilo John and the rest of the team thank you for your hard work and determination Sincerely Jorge
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David
I started looking around at a refinance
From the very beginning Craig was there to walk us through the process The entire experience was stress free from getting together the information needed to appraisal to closing Craig was willing to answer any questions that we had I would highly recommend American Financing The extra money saved through a lower rate will be such a help to our family
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Christian Lynette
Andrew was excellent
I started looking around at a refinance and has so many questions Most places would not or did not answer my questions but instead were just pushing me to start the process Justin White however at American Financing took the time to understand my needs ask good questions and address my concerns all without making me feel pressured He was very professional and would refer my friends and neighbors without a second thought
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Richard Petticrew
Excellent Company
Andrew Paulson was excellent and we were more than happy with American Financing We were hesitant to do a cash out refinance as we assumed interest rates would be pretty bad Luckily we got a great quote and deal and the whole process was incredibly easy Compared to our original mortgage and past refinance this was by far the easiest and most transparent
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