AI Review Summary
Based on 124 reviews
American Financing receives consistently high ratings for most experiences, with frequent praise for knowledgeable staff, efficient processing, and helpful service. Many reviews highlight smooth refinancing, responsiveness, and strong support from specific loan officers. A notable minority of reviews report poor communication, delays, errors, and frustration, especially around documentation and underwriting. Overall sentiment is strongly positive but tempered by recurring complaints about inconsistency and follow-through.
What customers love
- Quick processing
- Knowledgeable team
- Easy process
- Good rates
Common concerns
- Slow processing
- Documentation errors
- Unresponsive at times
Last updated 6 days ago
F
Frank Steffen
American Financing was excellent to work with They made the process smooth and uncomplicated We worked with Craig Gardner and he was great explained everything in detail and kept us informed of the whole process The regularly sent us emails about our loan stages and what was next We recommended them to friends and they are now in the refinance stage as well
K
Kaila Kreiner
Highly recommend
I simply can t praise this company enough They truly have a winning formula by keeping everything in house From start to finish soup to nuts it s a smooth-running machine I ESPECIALLY have to give special thanks to Lynette Surman She was extremely knowledgeable polite and a true advocate for us The online access to upload requested documents made it a breeze as well
T
Tia Watford
A Trust Worthy Finance Company
We ve worked with American Financing twice now and both experiences were great Most recently we worked with Craig who helped us refinance Craig is extremely knowledgeable and was a joy to work with He kept us updated every step of the way and was always available to answer questions either by phone or email We are so happy with our experience and would highly recommend working with Craig to anyone
D
Don Schaefer
Dave is a great loan specialist
Dave is a great loan specialist Very attentive and knowledgeable He made our loan process incredibly easy Thankyou Dave Also a big shout out to Mariellen she went above and beyond to help us as well
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