AI Review Summary
Based on 124 reviews
American Financing receives consistently high ratings for most experiences, with frequent praise for knowledgeable staff, efficient processing, and helpful service. Many reviews highlight smooth refinancing, responsiveness, and strong support from specific loan officers. A notable minority of reviews report poor communication, delays, errors, and frustration, especially around documentation and underwriting. Overall sentiment is strongly positive but tempered by recurring complaints about inconsistency and follow-through.
What customers love
- Quick processing
- Knowledgeable team
- Easy process
- Good rates
Common concerns
- Slow processing
- Documentation errors
- Unresponsive at times
Last updated 6 days ago
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Tara Seymour
Refinancing with Andrew Paulsen was super easy So effortless and we will save 1000s over the next few years Andrew and the others that assisted where very informative and always quick to help with our questions Thank you
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Jabari Franklin
I recently refinanced my house through
I recently refinanced my house through American Financing John Hazel was my point of contact and he was amazing He and the whole American Financing team were great They were quick they were thorough they worked with integrity and did what they said they would do and didn t hit me with any surprises I loved how quick they were and painless I recommend them wholeheartedly and no one asked me to say that I mean that from the bottom of my heart
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Dawn Ferrence
This is the Finance Company you want to use
I recently refinanced my home through American financing My agent was Andrew Paulson HE IS AMAZING He is one of the most genuine ridiculously patient competent efficient true to his word people I have ever had the pleasure of working with Every step of the process was painless and that is not typically my experience with banks The process moved along quickly Andrew was so easy to reach he responded immediately every time I had a question and acknowledged every document I sent right away I couldn t have asked for a better experience I plan to use him in the near future for a home equity loan I ve already recommended this company to some other friends and my son will be using them for his first home loan I m so glad I found them and I feel lucky to have gotten Andrew for my agent I recommend them both highly
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SPENCER
Excellent Team
John did an excellent job of guiding me through the refinance process As this was my first VA cash out this was some uncharted waters for me John did a great job of informing me the steps explaining any and all fees and helping me get this refi closed
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Laura S
Painless
My husband and I are very pleased with American Financing Our mortgage consultant was Yoanne who was very helpful throughout this process Everything was seamless and we learned a lot as well The staff not only guided us through the process but they helped educate us on the whys and hows We are truly appreciative to Yoanne and the rest of the staff at American Financing
B
Bobby Russell
John Hazel did a great job
John Hazel was very active in leading the way thru the refinance process American Finance sent we updates they out the process and were very helpful from beginning to end With my busy work schedule they were perfect in working with me from day one thru closing
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Chris Hale
Alexandra Spollen was my consultant
Alexandra Spollen was my consultant and was very polite Alexandra answered my call on the first call or called me back quickly The refinance was quick explained throughly and all my questions were answered in terms I could understand There was a few unforseen issue but we were able to work the issue out I was very satisfied with the whole process
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Jessica Dunlap
Thank you American Financing
We heard about American Financing on the Glenn Beck show and my husband and I wanted to try to lower our interest rate We had such a great experience with American Financing and John Hazel They helped us lower our interest rate and our monthly mortgage and completed the process in just a few weeks
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Liz
We took advantage of low rates
We were refinancing for the second time through American Financing and worked through John Hazel this time He was very professional and always let us know where we were in the process and he answered all of our questions-promptly We would definitely use American Financing and ask for John Hazel again
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Shelbi Jorgensen
I recently refinanced my townhouse
I recently refinanced my townhouse Craig Gardner was great to work with He was always available to answer my questions He provided the information that I needed and promised to give me the best interest rate out there and he did I would definitely recommend him to my family and friends
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