Anz Reviews

My Husband and I have been dealing with

My Husband and I have been dealing with Jo Downs from the Rockingham City Branch Jo has gone above and beyond to help us with anything we have asked of her I would highly recommend her to anyone

Menachem Adelist who works at Malvern

Menachem Adelist who works at Malvern branch treated us with more respect than we have experienced in 15 years He was way better than than anybody in any industry I Have encountered in any capacity in memory

Great customer service

Great customer service thanks to Diana

Unbelievably bad service

Unbelievably bad service Their on-hold music is a repetitive nightmare No call-backs offered so you can t go about your day without being on hold for 60 minutes Wait times that would make purchasing Taylor Swift tickets look like a walk in the park DEPLORABLE on hold voice I m not sure who in customer service thought that the voice used would help customers but for me I want to reach down the phone line and strangle her I have been a customer of theirs for over 30 years and with all the decline in their service and closure reduction of staff at their branches I want out Will definitely be looking for a new bank in the coming months for my mortgage business accounts savings accounts and 4 investment loans

Got a mortgage and learned never to bank with ANZ again

Got a mortgage seemed great then one person left the local branch and it all started going wrong Complaints were lodged on my behalf without me asking for it and then not removed when I told them I did not want such action taken Referrals were put on my account but with a note not to contact me which they also would not remove Throughout this my partner and I were given access to a new shared account we setup we transferred our money into it then ANZ apparently realised they got something wrong and locked it - just before 4pm on a Friday - and would not let us get our money back out until we went into the local branch After all this but not because of it I unfortunately had to apply for financial hardship and in doing so the hardship team called me just under a dozen times in two weeks often asking for information previously provided before giving me a hardship offer but only 24 hours to make a decision I raised a complaint with ANZ and regardless of my call and email logs they blatantly lied insisting that they only called twice and then closed the case and ignored my further communications I had to raise it with AFCA who ultimately found in a preliminary assessment that ANZ did not meet its financial hardship obligations

Appalling customer service

bad service Waited for one hour whilst put on hold Gave up with no response If you are a shareholder you should lodge a compliant at next shareholders AGMThey probably engage a call centre in India Should go to Singapore and learn efficiencyA

absolut nighmare with their fraud

absolut nighmare with their fraud department After making some transfers they freezed my account due to suspisious activity and I had to go to the branch and explain myself on why I wanted to make the transfers after which they still wouldn t let me do anything Then after confirming with me twice that I shouldnt have any issues still was getting declined by the bank Absolut disaster of a situation with them because I couldnt take the money out and pay my bills in time Had to register another bank account

am extremely disappointed with the

am extremely disappointed with the customer service experience at ANZ I requested to close my ANZ Black credit card two days ago Yesterday when I tried to log into internet banking it kept returning to the login screen without any error message I was also unable to access the ANZ App Today I discovered that my account was already closed even though I had not received any notification via email or message to confirm this To clarify I called customer service After being on hold for an hour I finally spoke to a representative who confirmed my account closure in a 40-second conversation I requested an email confirmation and was told I needed to be transferred for that to happen After waiting for another hour I spoke to a second representative who conducted another security check He assured me he would handle my request but after about 30 seconds on hold the call was disconnected I assumed the email confirmation would still be sent but I am still waiting This has been an incredibly frustrating experience and the lack of communication and efficiency is unacceptable I wish I could rate this experience 0 stars