Arrivehotels Reviews

Don t Stay at Arrive Hotel Wilmington

I am visiting family in Wilmington for Thanksgiving so I booked a room at Arrive hotel a week in advance and prepaid in full After being on the road all day it was dark and I was tired but I was happy to get to the hotel just before 7pm I check in and am assigned a room on the 2nd floor When I get to my room with all of my luggage the door to the room was already open I say Hello but no one is in there Heat radiating out of the room I discovered they had the heat turned up as high as it could go I try to shut the room door behind me but the door just swings back open I discovered the door does not lock or even latch I then head to the front desk The front desk tells me they have multiple rooms that are broken so they don t have any rooms available and they don t have a repair person available to fix So there I am with all my luggage without a place to stay On top of that Arrive hotel said the refund would take 7-10 business days Very upsetting experience I will not be back to Arrive Hotel in Wilmington and wouldn t recommend to anyone