Village-hotels Reviews

Sabrina helped with conference booking

Sabrina was very helpful and responsive when I was making arrangements to use a conference room for a staff event Even when I was emailing to change timings and what refreshments were wanted she was quick to respond and addressed all of my queries

We shall return

Village hotel in Blackpool never fails to disappoint on location and staff Scott one of the Managers went above and beyond to ensure or electric bikes were in a safe place overnight and near to a plug so we could charge them Such a lovely guy and a real asset to the hotel There is never a problem and always a solution when you have the right staff Another shout out to Dot in the shelter Skelter restaurant She makes fab poached eggs Now the down side Gluten free menu is poor Food took over an hour to come with people getting their meals before us yet ordered after us We were compensated with a complimentary drink for our long wait When my food came it was the wrong order so was sent back to the kitchen Came back wrong again By this time my husband had finished his meal Again bar staff lovely but it appeared lacked some order and system with orders Outdoor pool always a pull for us to keep coming back Download the Uber app as way cheaper than the taxi comoany you can phone at reception Thanks Scott for a job well done

Solihull meeting and lunch

We had a lovely Ladies meeting followed by lunch at the Village Hotel Solihull The staff were attentive to our needs during the meeting and buffet lunch was good We had no complaints

Great customer service

We had a problem with our meal on the first night but the team went above and beyond to make the rest of our stay really special Easy check in out clean room friendly staff and a great meal on the second night Thank you Subash Dolly Antonija and the team at Basingstoke

Long weekend break - Dudley Village Hotel

Long weekend break at the Dudley - Village Lovely hotel Parking was free after 5pm on Friday Check in was smooth and easy We stayed in 2x club rooms which were large clean and comfortable One was equipped with a Dyson fan had to pop to reception for the controller The other room had a standard fan Both rooms had Iron and Ironing boards already allocated to the rooms ESPA toiletries The alarm did go off at 1am on the first night We evacuated our rooms to the lobby to find everything had been sorted false alarm - luckily we did not need to leave the building During our time at the hotel a great service provided by the team but Nathan went above and beyond and managed to deal with every issue and concern with ease Service in the restaurant was excellent Breakfast was great not rushed Food was very good We used the pool jacuzzi and sauna and thoroughly enjoyed the facilities I usually end up opting to go to a Premier Inn but this time wanted something a bit different The Village had a great rate more amenities and free parking All in all we had an amazing time A long weekend away from it all Looking forward to booking into a Village Hotel again soon

Village hotel Solihull

Stayed here 3 nights this week and was fortunate enough to have Sean on the bar all 3 nights He really loves his job and it shows through his customer service Greeting everyone kindly and warm and serving them with efficacy and professionalism Thank you Sean

Terrific Basingstoke Hotel

Our stay was the result of a family member suffering a serious heart issue and being transported to Basingstoke Hospital Needless to say we were all shell-shocked on check-in but the staff were incredibly kind especially Monee in the restaurant who arranged for room service for us and brought the meals up herself We were pleased to find the rooms were very attractive and immaculately clean with the addition of a desk and chair huge TV and nice toiletries We will certainly return in happier circumstances

Heron s Reach Blackpool is the place to go back to

My wife and I have had to cancel two foreign holidays this year due to government restrictions resulting from Covid We were therefore looking forward to a couple of nights rest and relaxation at the flagship leisure retreat Heron s Reach Village Hotel Blackpool From arrival to departure the staff could not do enough to make our stay a very enjoyable one They all had a nothing is too much trouble attitude and our room was clean warm and very comfortable especially the bed The staff at the Victory pub and grill went the extra mile to give us the best dining experience especially Josh Dave and Georgie Thank you all we will definitely be back

Nottingham

NottinghamWe had a great stay at the Village Hotel Nottingham before Christmas We enjoyed a fab night at the Christmas party night with our group the food was good and it was great to be out dancing again We also all had a room for the evening which made the evening both convenient and more special The room was clean and comfy with a lovely breakfast the next morning A great time was had by all and thanks to Hannah for all her organising

WHAT A DELIGHT

I was recently at the Village hotel Farnborough The whole staff at the hotel were very warm and friendly from the ladies at Starbuck who remembered my order from the following day to the smiling receptionist Great facilities and an ideal place to work Would recommend this hotel to anyone