Athleta Reviews

Crap business

I ve been ordering from them for a few years I have found for the price not that good of quality Lululemon is more but better quality The worst part of this company is there in ability to ship items correctly and on time Before covid I ve had horrible results with this issue and for them to try and tag the delivery service is horrible It took them 10 days to ship and item was incorrect Now it s my responsibility to return There asking customer to go into a business during covid Crap business

I was a loyal Athleta customer for

I was a loyal Athleta customer for several years but no longer I returned an item to a store which was never credited to my Athleta credit card After trying SEVERAL months to resolve this issue including mailing a letter and copy of the return receipt I have finally given up on Athleta I have cancelled my Athleta credit card and will no longer shop there

I forgot to include the discount code

I forgot to include the discount code 20 when checking out and tried to contact customer support to get the discount applied Experienced a complete electronic run around and noresponse from customer service or web support The first response was wrong department and the link they sent me to the correct department was bogus and the link on Paypal details was non-functional What a pain I guess they needed the extra 40 Will not buy from them again At this writing still have not recieved a response The product has not shipped yet so my expectation is this request shouldn t be difficult to fulfill

The worst company to deal with when

The worst company to deal with when returning items It took them almost a month to receive a return DESPITE the fact that I shipped it to them via UPS on 12 May they received on 14 May and did not process the return until 2 June The refund has yet to hit my credit card account so now I have to dispute the charge with the credit card company BUYER BEWARE

Horrible Customer Service

Trying to get any assistance with your account is almost impossible Extremely difficult understanding operators Difficult to get through I paid a bill and another charge came in just afterward When I tried to get through on the phone they forced me to record every detail about my background - including DOB address even my age etc when all I wanted to do was pay a bill It was unbelievable Although ATHLETA clothing is terrific - I highly discourage anyone from getting their credit card via Synchrony Bank

Athleta did not publish my justified

Athleta did not publish my justified very negative one star review of a badly designed dress I have been a loyal customer for years Censorship going on They may be suppressing some of the negative reviews Disappointing I have come to prefer Lululemon for this and other reasons They also still design clothing for slimmer figures Athleta has been making larger and larger clothing leaving the slimmer clientele behind

Train your agents Athleta

I ordered a gift a year ago and so now I get catalogs in the mail Called the number the catalog says to contact to opt out Paper catalogs are useless and wasteful in many ways I got forwarded around customer service sent me to research and put on hold and the agents were very confused and asked if I was talking about a digital catalog After 15 minutes of having the agent come back a few times telling me how confused she was I gave up I think I got off the list via a chat Why aren t they training their people correctly especially when not doing so makes it look like the company is not paying attention to growing global awareness of environment climate issues and the contributions of the fashion industry

UNACCEPTABLE WAIT TIME FOR REFUNDS

The amount of time it takes to get a refund is completely UNACCEPTABLE I ve reached out TWICE to customer service asking about the status of my refund that was received by them weeks ago and they just tell you to wait This has happened with a previous order too Now I m assuming my order will get lost in the shuffle of all the Christmas returns and I ll have to reach out to them YET AGAIN wondering where my refund is Terrible and inconvenient Also they use a shipping company called UDS that oftentimes steals or misdelivers packages Do I need anymore reasons to stop shopping at Athleta I don t think so