Autoeurope Reviews

Took payment but then cancelled booking Went to print voucher for my car booking today but found it was cancelled because I never made a payment despite the fact it is shown as paid on my credit card statement Phoned their help line who can t help at all until Monday unless I want to make a new booking for another date of course Have submitted a fraud claim through my credit card company

AVOID Booked via Auto Europe thinking we were fully covered but were told at the local car rental office Noleggiare that Auto Europe coverage wasn t valid Had to pay double the amount again on the spot to get a rental car but believed we would be able to claim back the very high and unexpected cost but after weeks of phone calls and emails to customer service Auto Europe refused to reimburse us It was very misleading and ultimately not worth it and hugely regret not booking with a reputable car rental company directly Using Auto Europe turned out to be a very expensive mistake and a terrible experience that affected our holiday and created hassle for weeks afterwards

They booked the car for the exact time the office closes Charged 60 for turning up late Voucher said call us if your flight is delayed and we will do our best to work things out UK office closed despite calling during office hours stated on voucher Called the Italian airport office twice direct left on hold for over 10 minutes on a foreign number 1 a minute complaint emails unanswered for weeks eventually refused refund

Car not available when went to collect incurred extra cost which Auto Europe said they would refund still not had a reply to at least 5 emails appalling customer service

Our flight from Sharm el-Sheikh on the 23rd November was cancelled we messaged both AutoEurope and Europcar and explained our flight had been cancelled We arrived 12 hours late at Europcars desk at 22 40 on the 24th November and explained that we had both messaged AutoEurope and Europcar to be told as we were 4 hours late our car a Focus had been hired by someone else but we could have a Golf auto for an extra 40 a day 8 days 40 320 We got on to RHINO CARS website while standing at Europcar desk and booked a SUV from Alamo for 7 days for 160 The gentleman at Europcar was rude and was laughing at us for being late and had no interest in helping us in any shape or form When we called AutoEurope we were told as we didn t cancel the booking 48 hours before pick up time we had lost all 151 00 paid in advance to them

Rented a car through Autoeurope for Malaga Spain took out Auto europes full insurance coverHad a puncture hole too big for the repair kit had to call the breakdown was charged a total of 741 euros called autoeurope told to call Lloyds insurance directly no one responded for more than 2 weeks I just tried to call autoeurope customer services again - and they are only open on weekdays until 1 pm really are you seeing a pattern in the comments

Goldcar charged us 200 in extra insurance unless we paid we would not get the car the contract was made with you not them complete rip off

My wife and I have been SCAMMED whilst collecting a car in Fuerteventura airport 18 12 2023 credit card scam You try use your card to put the refundable excess on it and then they decline your card Meaning that you ONLY have one other option to collect the car which is to BUY the extra insurance and pay with another card or cash etc 149 50 ABSOLUTELY LUDICROUSBE VERY VERY AWARE It makes sense why it took so long in the queue to collect the car lots of people struggling to collect pre-paid cars If you want extra confidence in what I am writing is true Please visit wikivoyage org the travel advice website which clearly states that the scam is commonplace with most of the rental companies that AutoEurope work with

Terrible experience After queuing at the Enterprise desk for 20 minutes we were told that no car in the category we had booked was available compact automatic They apparently never have cars in that category at this location even though we were able to book one We were offered a stick shift instead which refused Then another wait only to be told that an automatic might be available in an hour s time Not willing to wait or take the risk we cancelled our booking We will ask for a full refund from Auto Europe The whole experience took over an hour we then had to take the airport bus and a taxi to our destination arriving around 2 5 hours late overall plus the hassle and of course we won t have a car for the rest of our holidays unless we rent it elsewhere Oh and at no point did Enterprise staff offer any form of apology or any type of compensation eg and upgrade Abysmal customer service

The worst experience I ve ever had with a car rental company I paid for the rental of a car online via Skyscanner on 18 12 2023 for a car that I was going to pick up on 22 12 2023 from the airport in Cluj Romania Although I paid in full and I received the confirmation voucher at the moment of landing in Cluj I received an email from Auto Europe in which I was informed that the reservation was cancelled Shame on Auto Europe I will definitely never use their services again