Autoeurope Reviews

Do not touch these guys Seems like a bargain but if it goes wrong they are useless We hired last week from Valencia They obviously have no control over the people they use so in our case that meant we were left stranded at the airport with a long drive ahead of us and now out of pocket On talking to the one very uninterested staff member I have had noting back at all No call no money no apology It looks like three companies were involved in the lack of car hire and non could get it right for a 9pm pick-up

I will be cancelling this hire as I do not have a credit card and the 2600-plus Euro s deposit required for a 38 hire is ludicrous business practice Just been asked for further information and I have supplied Auto UK with the Voucher Number for my order In addition their Reservation Support team confirmed Dear xxxxxxxll Credit Card Block Info EUR 2 675 00 will be blocked on the client s credit card at time of pick upCredit Cards Accepted Locally Visa American Express Diners Mastercard Must be in the primary driver s name Cash Rentals Not allowed With these in mind you can either 1- change the main driver to someone who does have a credit card under their name and also compels with the other documents that are mandatory to pick up the car and then add you as an extra driver Additional Driver Fee Each additional driver is EUR 10 00 per day VAT included paid locally 2- cancel the reservation and try finding a supplier that allows debit cards when picking up the car I have now secured a rental with Europacar who do not require this protocol and were far easier to deal with

Hired a car from LAX After a lengthy wait we were told there were no cars available and wouldn t be for 6-8hrs minimum Dreadful service

I hired a car through autoeurope They charged and when I collected the car Bluu OR Tambo charged me exactly the same amount Autoeurope had charged When I asked Autoeurope why I was double charged I was told it was an insurance charged I never purchased any insurance on that rental

So on the back of last week s car hire from Valencia Or should I say the hire that was never provided I m currently 260 out of pocket I have eventually got a response from these guys and it took some effort It looks like its upto 8 weeks weight for just a response I was told that was based on the volume of complaints thats not surprising I feel like I ve just been robbed and these guy just give the standard response At no point have they asked what actually happened be warned do not use thse guys

Shocking experience Despite booking a Land Rover not least I needed the passenger room luggage space 4x4 and I have one Sadly on arrival at Verona airport off site offices of Noleggiare now realising Auto Europe are merely an agency I was offered a smaller Mercedes SUV and told they don t even stock Land Rover Odd as of today they are still advertised on their site I was offered an alternative if I drove 10 minutes some where when in fact the vehicle on offer was no different to the Merc I called Auto Europe AU for clarity assistance advice I was like ground-hog-day Untimely after a less than helpful telephone calls I was told I kid you not you can go to a different company once you pay a forfeit of 100 No actual customer care support or assistance re dialogue with Noleggaire Really poor service all round All the time Nogeggaire who Auto Europe want us to use blamed AU With failing light a frustrated family burning our holiday time we reluctantly accepted the vehicle Interestingly the person on site could not tell us if the alternative vehicle was 4x4 or how to apply the snow shoes SO we looked it all up on the internet not the best I would personally advise against using either of these companies Even though on first impressions the value for money aspect seems to lure you in You are better off going with more trustworthy and reliable firms And get the vehicle you requested and paid for

Car hire was provided by Green Motion Dreadful experience from the time of arriving at the car hire centre until we left The reservation staff member was disingenuous and lacked any kind of professionalism The car class that we booked was unavailable and instead of upgrading to a more superior model as was stated in the Auto Europe reservation he offered three options of a more basic model than paid for After finally managing to find an equivalent size of car we discovered that the car had multiple dents and scrapes all around the vehicle I will never book via Green Motion again

Got an email that cross-border travel not permitted for this provider but had to call a really unpleasant person to ask for my reservation to be cancelled In addition it would be very logical to provide the filter criteria for cross-border travel in small countries like Austria

Auto Europe found a price from Clickrent car hire very cheap but when I read review s for Click rent I ran a mile terrible comments from others scammers and fraudsters do not use Click rent

Rather disappointing After Lufthansa cancelled our flights into Munich 44hrs before departure auto Europe wouldn t amend our booking to pick a car up from Innsbruck 64hrs later So for 4hrs they charged a cancellation fee of 90 they charged the other family 100 so is definitely arbitrary and made up on the spot and didn t even offer to help with the rebooking After double digit years of dealing with them I won t be using them again THE RESPONSE FROM AUTOEUROPE SHOULD GIVE YOU ALL A FLAVOUR OF THEIR CUSTOMER SERVICE Plus on the link sent there is only the option to choose very specific things there s no other options so it s a useless link as it s not appropriate As their message is anonymous what else would we expect there s no way to engage with this organisation