Autoeurope Reviews

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Luanne Ingram

2 years ago

No booking confirmation as yet

Considering I ve received a feedback form within 12 hours of booking and still not received my actual booking I d think something was wrong with that

D

David

2 years ago

Beware electirc vehicles when fuel policy is stated as full to full a vehicle with

We always look to book a vehicle with full to full fuel policy Our booking had this promised however the voucher arrived stating it was an electric vehicle Since we shall be visiting very remote rural locations who almost certainly will not have charging infrastructure this makes the vehicle useless for our purposes and we shall need to cancel our booking unfortunately Clearly the web site needs to be updated to cater for the ever increasing number of electric vehicles

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Glen

2 years ago

I booked a FIAT 500 ELECTRIC OR SIMILAR

I booked a FIAT 500 ELECTRIC OR SIMILAR MINI CLASS When I arrived at the counter I was informed that there would only be an electric car available The car would have a max range of 200km after which it would need to be recharged for approx 6 hours No good to me as I would be driving more than 200km in one go and also die not want to hunt around looking for charge points So reluctantly no choice but to ugrade at an additional cost of 120 euros Not acceptable tactics to force an upgrade Posting here as no respnse directly from autoeurope

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Kylie Nicholls

2 years ago

Not a happy experience

I booked by a third party and ended up paying an extra 173 for insurance I was also under the impression I didn t have to top up the fuel with the added insurance A miscommunication with the rep whose English wasn t that understandable and I am not being racist But got charged the fuel plus 18 admin A rip off I wouldn t go through a third party again

C

customer

2 years ago

The customer may know more than the customer service agent has on their system

crossed purposes what i had on my online screen was different than that at office so lots of mixed messages your system can t keep up so don t speak yo customer as though they re mistaken having to send lots of emails and screen shots to prove i wasn t not very professional I think

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Thomas

2 years ago

Be careful with insurance

Don t choose the package with full damage and theft cover Not valid for the hire company you re directed to Awful email costumer service located somewhere in America not in Europe

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Thomas Haroulis

2 years ago

Frustrated with your treatment

Frustrated with the treatment I had this time Earlier this morning I received an email in which you were offering to your customers a discount up to 30 before logging in to my account I checked for the prospective booking thereafter I logged to my account in order to complete the booking Surprisingly there was no difference to the rental price It was the same for customers or non customers Being your customer for more than 15 years this treatment is a disappointment

M

Mike G

2 years ago

Hopefully everything will be OK

Booked and then message saying on request No follow up message as promised from Auto Europe whatsoever This is a little annoying - I m travelling in under a week and am not sure if I have a car or not but payment has been taken Hopefully booking secure as recieved an email from budget

C

Chris Williams

2 years ago

Car Hire not in Airport as stated

Deliberately chose car rental option with pick up in the airport and paid extra for this option However upon arrival we had to be transferred a couple of miles to the car rental office Carwiz Rhodes This meant we had to wait for the pick up wait for other people to arrive drive to the office and repeat in reverse on our return AutoEurope are either being deliberately misleading and deliberately dishonest UPDATE the agent had not changed their office location It was a long established site and the only site they had had Your standard response just doesn t cut it

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Rob

2 years ago

Quite simply given an old banger

Quite simply given an old banger rather than a car that we had booked which was originally booked as a VW Up I realise that changes can happen - but we ended up with an old Fiat Panda that had dents in most panels body work was generally atrocious and the gearbox was going had over 90k miles on it

Rated 3.54 out of 5 by 137 Happy Customers

No booking confirmation as yet

Beware electirc vehicles when fuel policy is stated as full to full a vehicle with

I booked a FIAT 500 ELECTRIC OR SIMILAR

Not a happy experience

The customer may know more than the customer service agent has on their system

Be careful with insurance

Frustrated with your treatment

Hopefully everything will be OK

Car Hire not in Airport as stated

Quite simply given an old banger

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