Autoeurope Reviews

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nick bullen

2 years ago

Opening Hours Trapani airport

It would be helpful to be more clear that the Trapani airport office is open on Sunday all day I was only informed of this after completing booking hence why I am returning car a day earlier when i knew office open I have spent hours researching public transporton a Sunday and you have missed out on another days rent

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Ovidiu

2 years ago

Disappointed by the level of professionalism

I ve been renting cars through Autoeurope for many years but on this occasion they let me down They ve sent the wrong address of pick up when I got to the address there was a demolished building After many wasted hours of my holiday I managed to sort it directly with the rental company They moved from that address several months ago They showed me the correspondence between themselves and Autoeurope and showed me that they have sent the correct details for address It s a shame to be let down by a trusted company

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J Zy

2 years ago

After just 4 hours of booking a car

After just 4 hours of booking a car hire not until 8 days time I was asked to give feedback when I hadn t even picked up the car yet Please do not assume you can call customers by their first names I hate this American first name fake friendliness I think it s rude I prefer my title of Mr then my Surname The British way of politeness respect I may update this feedback review after my trip not before

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Gary

2 years ago

You say you guarantee the lowest rate

You say you guarantee the lowest rate I have had to cancel and rebook this same car 4 different times as the price keeps going down It seems to me that you should have a mechanism to provide an adjustment to an existing booking automatically as the price goes down rather than having to refund my money and rebook each time by the way the price started at 800 and has gone down to 375 since the original booking

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Lindsay Allen

2 years ago

Confused with additional Info required

Pretty confusing as it asked for countries or states you will be visiting so we added all the US states however it then said our booking was on request and not confirmed Should I have not added in this info as I still don t have a confirmed booking despite you saying I do Confused Update a confirmation came through several days after making the reservation so all seems good now

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Johann

2 years ago

Car not available at airport

Booked the car collection at the airport and had to walk outside in the rain with a baby to Europcar office

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Ray Stanbridge

2 years ago

Charge to cancel

Easy company to deal with but don t like the option to cancel your future booking comes at a cost Should be free regardless say up to 7 days before collection

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David Craig

2 years ago

- initial quote time expired very

- initial quote time expired very quickly had to re-enter from start- booking put on request and not confirmed straightway despite simple booking requirements

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Mr Christopher Mcnamara

2 years ago

Conflicting messages

Can t fault prices and range of vehicles but there remains a lack of clarity with the insurance liability information Still unsure as to my situation should damage - whether my fault or not - occurs Also some strange conflicting instructions on the final information page telling me that my Portuguese hire car should be collected from Newcastle-upon-Tyne Central Station Absurd but unsettling nonetheless Let s see how the collection process goes at Faro airport and if there are any other anomalies to iron out before I can finally hit the road

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Sarah S

2 years ago

Disappointing selection of cars with snow tyres

All extremely clear but a disappointing selection of cars with snow tyres And those cars are hugely expensive compared to not having the tyres Having said which I think you are the only comparison site who put this in as one of their filters so thank you for that

Rated 3.54 out of 5 by 137 Happy Customers

Opening Hours Trapani airport

Disappointed by the level of professionalism

After just 4 hours of booking a car

You say you guarantee the lowest rate

Confused with additional Info required

Car not available at airport

Charge to cancel

- initial quote time expired very

Conflicting messages

Disappointing selection of cars with snow tyres

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