Eskute Reviews

Amazing value for money

Absolutely delighted with my purchase of the Eskute Wayfarer easy to assemble particularly using the YouTube videos which show you how to un pack it and assemble it Why pay thousands for an e-bike I m glad I found this

Voyager is a bargain why pay more

Ordered a Voyager e bike in UK for delivery to my holiday home in Spain and it was delivered from Poland in 8 days It was packaged really well and took about 45 mins to do the small amount of assembly required with the help of their YouTube video I have now rode it over 500 trouble free kilometres on various surfaces and I am really impressed with my purchase I can go on a 30km ride on mainly level surfaces with a few 15 hills and a couple a little more steep and only use level 1 and 2 assistance and the battery indicator still shows I have used only one or two bars It has everything that I wanted from a e-bike and I am extremely pleased with my new bike especially having only paid 850 If you want a great bike without paying over 1200 then this is the bike for you

This company is not good It s Brilliant

This company is not good It s Brilliant I can honestly say that ESkute is a breath of fresh air when it comes to customer service They reply to queries promptly and positively They really do put the customer at the heart of customer service The bikes are very well made in the first place but like any product can have issues When issues occur ESkute steps up no waffle or denials of responsibility or fruitless emails just straightforward honest help to resolve issues straight away I can honestly say they have the BEST customer service I have come across in a long time Thanks and keep up the good work

Netuno Plus

I received my Netuno Plus e bike in April and was so pleased with it that I bought a Polluno Plus e bike for my wife l then started having trouble with the battery With the help from Jodie of the support team the battery was found to be faulty and needed replacing The help l received was excellent My new battery has been received and all is well Many thanks Jodie for your help and support I wouldn t hesitate in recommending Eskute

The amazing support team I bought the Netuno mountain ebike from

I bought the Netuno mountain ebike from this company about 18 months ago With me being unable to work in the last couple of years This ebike has truly been a godsend I m able to become mobile again and cruise my beloved countryside at one with nature Every thing seemed to good to be true In the past few weeks I ve had an issue with my battery and dark clouds decended over me I contacted Eskute and they responded next day with a really helpful and obliging supports person named Jenny who couldn t do enough to inform and advise me with my plight This was a week ago and my problem is almost solved Basically just waiting on delivery I ve had a few dealings with Eskute phoning for advise and buying quite a few ebike accessories from them and have never had any problems at all with them hence the 5 stars Top class company with an excellent support team I couldn t have wished for a better start to my electric bike journey Thank you Eskute

Great Value Bike

I was honestly thinking it might be too good to be true given the price but I have to say I m very happy with this bike Solidly built and great value very well specced easy to put together Delivery was very quick and though the carton must have been bashed about by the carrier the packaging kept the bike perfectly safe Easy to build and though heavier than conventional bikes it was still ok to bring upstairs to my flat My commute to work is pretty much all uphill but this bike makes light work of it and even at 59 and on the chunky side I can manage it easily It is my main transport and I will use it to build up my fitness by reducing the power assist over time I m really glad I got this bike

Received my new Eskute netuno

Received my new Eskute netuno unable to charge the battery emailed Eskute support received a reply straight away from Jenny after sending a photo of my battery to her I received a new battery within 2 days Jenny was super efficient and very pleasant to deal with

Excellent

Everything about this company is excellent the bike itself is fantastic and the battery lasts a long time I also received it in just 48hrs Customer service again is excellent I ordered the wrong spare battery and Eric was very polite and fixed my mistake and changed my order to the correct battery with no questions asked and again received it very quickly Highly recommend

Fab Bike Very Responsive Customer Service

After last experience with online e-bike purchase This company eskute kept on appearing for best e-bike under 1000 Now in other reviews it was 899 sent email in asking if this was the price as on website was 100 pounds more Ordered late eve at 999 then in morning website was at 899 - Asked for price adjustment received 50 off phone holder gel saddle A result As for the bike its fab plain and simple built very well and rides well says my wife Top marks to Eric who kept me informed all through the process