Bitstamp Reviews

3.57
136 reviews
Great Rating
Based on 136 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
E

Super nice staff

Super nice staff processes take some time but in the meantime any staff member has been great Magdalena V great detailed emails Thank you
P

I have been with Bitstamp for a number

I have been with Bitstamp for a number of years now and I am very satisfied with the platform They make the effort to register with regulatory bodies in the jurisdictions that they offer their services and they are annually audited which is at the level required of publicly traded stock They are always working towards authorisation from jurisdictional regulators which is a mature and professional approach Their website app is user friendly and easy to navigate throughout The decision making tools provided are excellent and simple to use The range of coins products is outstanding as is the speed of service Where their products are not currently regulated and not therefore subject to the protection of regulators standards eg FCA compensation scheme they provide insurance to protect their customers interests They keep up to date with crypto legal decisions and moderate the availability of their products and services according to preserve their relationship with cross jurisdictional regulators They provide educational resources and a fast and effective customer service They do not clog their platform with over complicated products and services I have absolutely no complaints Please note that this is my honest opinion as a customer and is not intended as a promotion of their financial products and or services Regards
E

Works perfect for me

I would recommend Bitstamp as the crypto exchange despite all the negative reviews here Based on my experience - they are doing a good job Reasonable questions during KYC very fast deposits and withdrawals with no issues Hopefully it continues I will be happy to have long and smooth cooperation with them
A

Incredible Customer support fees NYS bit license

Every time I ve ever spoken to Bitstamp support they are extremely friendly knowledgeable and very eager to help I can not describe the excellent treatment I have received after multiple calls quick answers and a live human who seemed like they wanted to be there Not to mention the low fees and ease of withdrawal
R

Aleksandar P - Bitstamp support team

Aleksandar P did a great job handling my support ticket The response was quick I got all the information needed and also the modification I requested was implemented into my Bitstamp account Than you for your great support Aleksandar
D

Better understanding of the inactivity fee thanks to Bitstamp

I ve used many crypto exchanges etoro Gemini Revolut and Bitstamp is definitely the most straightforward The inactivity fee was a concern but after reading their blog post I understood that it only affects people who have not done anything in the last year AND if their balance is less than EUR 200 So if you have traded and your balance is less than 200 EUR USD you are fine Thanks for making the effort to explain this clearly Bitstamp
K

Bitstamp verification process is very

Bitstamp verification process is very thorough I look forward to the review process completion so that I can withdraw and deposit crypto seamlessly It would be nice if there was a known timeframe to expect the review process completion Thank you Kalaine Konstanzer
N

Bitstamp i have used since the very

Bitstamp i have used since the very start in 2012 and have allways had first class serviceVerification can be lengthy but it is well worth the effortOn reading some of the recent reviews i believe they did not get themselves verified this is very important before you try to start trading so bitstamp can meet there aml once you have done all the paperwork then you will have no problem as you add your bank details for faster payments i sold and transferred money out other day in minutes ignore the negative comments and do things the right wayNumber 1 crypto exchange go nowhere else there rubbish
S

Secure and reliable

Great support and Trusted exchange Have been with them since August 2017 They take security highly Very easy interface and support good crypto coins Also allows deposit of fiat through bank transfer and credit cards I wish the trading fees were less but they provide tiers if you trade more you get less fees But it s fees is less than other competitors who accept fiat currency deposits
S

The most trusted exchange in the world

The most trusted exchange in the world Would highly recommend this exchange over others Never had a problem in quickly depositing or withdrawing either cash to my bank or coins to my wallet in 8 years as a customer Fees are competitive and clearly stated The trading platform although basic works very well Excellent KYC and compliance Important when submitting gains to the tax authorities Keep your details up to date to avoid any delays I have put 5 figure sums through this exchange and fully trust them Note that HSBC bank is very crypto unfriendly and bans sending or receiving funds to any crypto exchange Not sure of the validity of most of the one star ratings
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