Brusselsairlines Reviews

Quick and effective service procedure

Quick and effective service procedure Kudos

Basic service with pricey ticket but

Basic service with pricey ticket but almost on time departure Sound and safe

Deeply grateful

My son fainted at check in Dakar Senegal We don t speak French and the situation was very very unpleasant A staff member from Brussels Airline came very fast to our help He arranged that a nurse came very fast and my son was taken to a small medical clinic in the airport Soon it was clear that we could not fly that evening and my son had to go to a hospital The Brussels Airline employee arranged that baggage was delivered back to us and helped with hotel and transportation for the 4 other members of our family He followed me and my son to the hospital in the ambulance and told us to contact the office when my son was ready to fly Next day my son was ready to fly but the plane was fully booked Brussels Airline office told us not to worry just come to the office then they would find a solution We did and they found a solution but getting us on the plane was not enough 3 staff members worked for 20 minutes to rearrange all the passengers to ensure that we could sit together We got 6 new nice seats in the plane better then the once we bought And the price for all this don t worry about that just have a nice flight I take more the 20 long-distance flights every year I tried a little of all but I have never experienced a service as good as this When you are in deep problems you can be very happy to have Brussels Airline Senegal at your side

Great Service

Very helpful staff with trip planning and handling of my daughter s peanut allergy

Very good airline compagny

I recommand them they are good taking off and landing times are respected reliable compagny

Best for long economy flights

One of the best economy airlines on long flights they even give ice cream Staff is nice and friendly

Very professional staff and great service

I want to give Brussels Airlines the very best of recommendations Easy to book good app and good information before the trip When we went home we had to return after 1 hour in the air to Madrid there were an indication that a baggage door not was completely closed The pilot calmed the passengers by providing recurring information An extra big thanks to the cabin crew who were soothing in a stressed situation The crew Bernand LeComte and Mergim Alidimas were absolutely fantastic with the passengers and handed out water and other needs that were in demand They returned with regular information and kept the mood on top which was infected by us travelers who were slightly stressed and nervous Thanks for a very tumultuous but yet pleasant journey I will certainly go with Brussels Airlines again as I now know that they always take the security before anything else and that their staff is professional and knows how to handle travellers in a very stressful situation Many thanks from Mother and daughter

odwo uj loty po miesi cu

odwo uj loty po miesi cu pisz c e za tanio sprzedali enuj ce nie potrafi wskaza w regulaminie zapisu kt ry by na to pozwala Dear Mrs StaniszewskaThank you for your comments on my last email I have discussed your case with my supervisor I can unfortunately only confirm my final position We therefore consider this case to be closed I apologize again for any inconvenience caused and hope we can retain your confidence in us Yours sincerely Rogerio MarquesCustomer Relations agent Customer Relations

Rude Flight Attendant - First Last Time I will Fly with Brussels Airlines

I flew from Brussels to Wash Dulles IAD on an eight hour flight I did not have issues with the flight logistics but encountered an extremely rude employee It makes me wonder about the caliber of employee that Brussels Airlines hire I witnessed this not only with myself but with other passengers This flight attendant has totally missed the mark I have never had such an unpleasant experience with any airline I would be willing to discuss the specifics there were several surrounding this review if you would like to contact me Thank you