Coffeehit Reviews

Coffee Hit Great Coffee Made Simple

coffeehit.co.uk
3.63
126 reviews
Great Rating
Based on 126 user experiences

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Rated 3.63 out of 5 by 126 Happy Customers

44.4%
14.3%
14.3%
14.3%
12.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 126 reviews

Customers report consistently excellent service, fast delivery, and high product quality. Many highlight responsive communication and helpful issue resolution. A recurring theme is premium pricing compared to alternatives. Some negative experiences relate to shipping damage, delayed deliveries, and occasional wrong items sent. Overall sentiment is very positive with strong recommendation rates.

What customers love
  • Great product quality
  • Great selection
Common concerns
  • Expensive pricing
  • Wrong items

Last updated 2 months ago

J

Best customer service ever

TLDR Big companies should learn from Coffee Hit Customer service Teamthe best customer service I have ever had I was looking to get my first grinder for my Aeropress and had an email with the new Rhnoware Small grinder after a few emails back and forth I am now the owner of said gender One thing I was shocked by was the Next Day Delvery
A

Excellent customer service and quick

Excellent customer service and quick too
S

Amazing customer service 5

Amazing customer service - replaced the faulty kettle instantly and it was delivered next day Fantastic communication
S

Fantastic service

Fantastic service Staff are responsive friendly and understanding Real experts in all things coffee related and so much more satisfying than handing money over to Amzan et al
M

Fixed it quickly

There was a problem with my order I sent a single email and they put it right quickly CoffeeHit is a class act and will look after their customers
J

Top marks to Coffee Hit

I ordered a Fellow everyday mug on 28th March and Yodel finally delivered it on 12th April I was let down by the courier company who failed to deliver it on four separate occasions saying they could not find my house During the two week period waiting Coffee Hit s operational manager was excellent in communicating with me and Yodel trying to resolve the matter After two weeks I now have the Fellow mug which is first class Top marks to Coffee Hit for their customer service but zero marks to Yodel
M

Excellent repair service

I recently used Coffee Hut s Sette grinder repair service which includes shipping any repairs required and a full service and calibration of the machine The following which is the text of my thank you email to the company will serve as my review I have just received my repaired Sette coffee grinder it arrived very quickly thank you I could not wait to give it a try wow it s like a new machine it ground a perfect dose straight out of the box without any adjustments The quality of the grind was excellent giving a lovely crema I did not appreciate how bad it had become previously Thank you also for the new and upgraded display control panel it s very nice to have the extra memory facilities You have done a great job and i will be posting an excellent review
L

The best customer service

I bought a Baratza Encore grinder from here It arrived quickly I had an issue setting it up so it didn t grind correctly I emailed their customer support and got a quick response from John who was very helpful troubleshooting over email and eventually sent a courier to collect it from my home and send it back to them to fix He very quickly fixed it and sent it back to me The whole process was so quick and effective I now have a perfect grinder Thanks
L

Excellent Services

I recently ordered some brewing equipments and coffee beans from Coffee Hit I am highly appreciate the speed and the way of delivery In between the prompt response provided by the Customer Service Team is also excellent I highly recommend Coffee Hit to all coffee lovers
P

Great after-sales support

I bought a coffee machine just over a year ago from Coffee Hit - I was happy with it but within quick succession two parts broke I checked with the manufacturer and they only sold spares to the US and Mexico so I reached out to Coffee Hit and asked if they knew how I could get spares I had an answer immediately when they opened the next day they found some spares that would work for me and I had everything good-as-new less than a day later Brilliant support and I d definitely use them again

About Coffeehit

At Coffee Hit we love coffee Shop delicious coffee and a range of coffee equipment and tools to take your coffee to the next level

United States

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