Comcast Reviews

what a joke I have had nothing but issues internet constantly goes out the website is constantly down or kicking me out takes forever to talk to someone then when you do they tell you to call again later for promos that are magically never available to me not to mention charging 85 a month for internet and telling me if there isnt a lower speed than I have an when I point out that is not true because it is offered online they tell me that will cost you more money for lower speeds This company is a joke

THEY ARE CHARGING PEOPLE FOR SERVICES NOT OBTAINABLEFirst off I do want to start off by saying we have had the services for the past 18 months have not had any issues with internet and have always been happy with the service In the last few weeks is really when this disconnect happened and we are not to sure what we need to do at this point as we do not get anything back from Xfinity on the situation after being told we will get calls back Here is the break down of what happened We have been on the 1200 MGPS plan for the last 18 months About two weeks ago we noticed we were having slower speeds and had some life style changes so now we have two people working from home when before we had none We figured the speed we were on was enough we called and talk to a rep that let us know we have the most up to date equipment We are still experiencing slow speeds so they send a technician out The first thing the technician says is that we need a more up to date modem as the one we have can only output up to 1000 MGPS He did a speed test to show me he was getting right around 900 MGPS hardwired into the modem He swaps the modem out and we are now getting 1300 MGPS give or take Awesome problem fixed but the tech encouraged us to call in as we were paying for the 1200 MGPS and we were only able to get 1000 MGPS per the equipment that was provided Given that this was equipment provided by Xfinity and two - three days ago someone was just telling us we had the most up to date equipment We call in a few days after the tech was here to figure out why we re being charged for the 1200 MGPS when we could only get 1000 MGPS Right away the representative is calling the technician a liar and saying our equipment was capable of running up to that speed and she then started to get argumentative and essentially keep telling us we are in the wrong We ask to speak with a supervisor as we thought this was not being handled fairly The supervisor was able to offer 100 credit and was completely understanding on the situation My wife and I did not thing that was fair as in the last 18 months we have paid them right around 3000 we are underestimating this and we have not been able to receive around 20 of the services we were paying for We thought this was again not fair and thought the company should make this right They then transfer us to another department that is billing I believe The representative then is understanding and mentions they have to get this to the higher ups to review but we should see a credit of 300- 400 as we were paying for something we were not capable of getting At this point we are satisfied She lets us know to follow up in 72 hours for an update on everything We call back about 4 - 5 business days after have not seen anything on the account and wanted to give them time to review everything When we get connected there are no notes on the account and the couple notes that are on the account are essentially people noting that we are asking for a credit because of services being down or something in that nature but nothing about the situation and nothing about billing or anything like that We are frustrated at this point but we go through things again and we get the representative essentially telling us we dont deserve a credit as xy and z We ask to get moved over to a supervisor and we are just truly disrespected at this point The supervisor is being professional about what he is saying but is not being professional on what he means by what he is saying We go through an hour of this constant back and forth to again basically be disrespected and to not come near a solution The supervisor believe we are not eligible for a credit as we did not have any service outages This was 48 hours ago where we ended the call the supervisor was going to have his manager give us a call and we have not heard anything and at this point we are not sure what needs to be done It is about the money yes but it is about the principle If this was something we did not notice how many people does Xfintiy have paying for services they are not able to receive given the equipment they provide I think they may be taking advances of customers and lying to them something needs to be done changed about it Throughout the process we are being told completely different things from every single person that we have talked to Nothing is consistent and it is not just about what can be done on the account but everything from our history on the account to when certain equipment came out and even how equipment performs When we called in the last time to get an update on everything we were at the point of wanting to just take the 100 credit offered and having the services cancelled That did not happen unfortunately I do appreciate your time on reading this and looking into everything

THE ABSOLUTE WORST My internet bill increased 25 so I called this morning to understand the increase THIRTY MINUTES AND COUNTING FOR A REPRESENITIVE TO SPEAK TO This isn t a mistake it s intentional I ve been a Comcrap customer for 8 years and this is a s show

The worst customer support hotline in the world Maybe I am not aware of the magic word but I cannot seem to get a live human being on the phone for the life of me It is to the point that I am switching service strictly because I can never get a live person on the phone The amount of frustration that I have by the time I am finally able to get somebody on the phone 3 weeks later is unreal

Horrible to say the least Their stupid computer talking service SUCKS You have to keep yelling agent into the phone 20 times Both my emails I have no access to and now I ve been on hold over 2 hours waiting for someone to fix this and if your lucky and I mean really lucky you will speak to someone in USA but your call will be directed to the Philippines

What I have been experiencing with Xfinity since three years Customer service and marketing sales officers have been delivering false informations and false prices fees to customers in order to sale their great services and devices that don t even work properly I am astonished how good scammers they can be Real actors Oscar winners I really DO NOT recommand Xfnity They always want to trick you Be VERY careful

Comcast is so bad it s almost funny I don t know how they can stay in business with such horrible customer service Whoever thought up this stupid AI customer service should burn in hell I can t even reach them to figure out how they can get their modem We switched to Verizon today it was so much cheaper and the customer service was excellent Do not even consider this company

I have never dealt with a cable company so non-responsive to their customers needs Unbelievable It makes me want to put the old TV antennae back on the roof and or at least Rabbit Ears on top of the TV set Oh I know your situation is difficult and that you cover a very wide area but that s what you bid on when you got the contract for this area and the fact that I have to periodically deal with the same issues over and over again tells me that there is a bigger problem than just the cable boxes here I guess I m going to have to look into a satellite dish or just go back to the 2 channel rabbit ears of the days of yore It would be one thing if these problems weren t so continuous but they are and they are as regular as clockwork Oh a holiday is coming up Time to screw up the service again Hey out there I m sure the local utility board here in Eugene would love to get a flood of complaints during this Christmas season Let s start a movement Do you remember the old movie Network What was the phrase Oh yeah -- I m mad as hell and I m not going to take it anymore Welcome to the club

Comcast Xfinity has the worst service of any vendor I have dealt with in 60 years Hours have been wasted trying to solve simple prolems Outages have were frequent WIFI was not dependable Expertise was lacking and the Cherry Creek Store in Denver is managed by rude and incompentnt staff Other people I know have had simimlar experience Life is too short to deal with this kind of company no matter how big they are

If I could leave no stars I would Worst customer service out there Can t get a hold of a person unless you want to pay your bill We made a payment arrangement and got about 100 phone calls throughout the week And we gave them card info all of it And still got shut off I m absolutely livid Terrible service