Comcast Reviews

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comcast.net
3.52
126 reviews
Great Rating
Based on 126 user experiences

Rated 3.52 out of 5 by 126 Happy Customers

47.6%
4.8%
15.9%
15.9%
15.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
M

I was having issues with my internet

I was having issues with my internet I called comcast The agent was very nice and suggested an upgrade for the modem I agreed After I hung up the internet seemed to be working better I went to the store and picked up a gateway modem I came home switched from the modem I owned that was working to the gateway modem which I could not get to work I spent a total of 4 hours on the phone with technical support that did not have a clue After being told that they we re going to use their most powerful tools We can definitely fix this End result was they set up a tech visit to my home After this i received a call from elena the supervisor who wanted me to give Alex the person from tech support a 4 instead of a 3 or she would lose her job as she was in training Afterwards I thought she sounded alot lot Alex She promised to call me at midnight when I got home from work No Call I called comcast back they reset my modem from their end Didn t work I personally believe they say this have a cup of coffee and tell you the need to send someone out Also no such supervisor named Eena Suprise I m sure it was Alex keeping her numbers up The tech I talked to admitted the only reference in my account was Alex I asked her to switch it back to the old modem I was told that was impossible as she didn t have a clue how to do this It s a good thing they are the only game in town It s the only reason they still have jobs
C

Comcast give customers a break

I live in Portland OR I have xfinity internet only The service itself is good The speed is mostly great But in traditional Comcast fashion the bill inevitably keeps creeping higher and higher by the month And I realize it s because if you need broadband they re still the only game in town They can claim that they re not a monopoly technically and legally speaking because there are competitors But everyone knows that the others don t come close in speed and coverage Satellite is spotty at best So we all have to make a deal with the devil if we want the service Comcast has all these commercial campaigns running that show how they re reaching and helping bring affordable internet to low income and underserved communities Hey Comcast why don t you do something truly heroic Cut your rates Lower the bills of all of your loyal customers Don t you have more than enough profit There is not any serious competition presently but I believe that will change in the near future Why not do something proactive now while you have the stranglehold on the infrastructure and show your customers especially in this challenging time that you care about your customers and do something admirable so that in the future when there is legitimate competition you retain the loyalty you have and even acquire vastly more customers Just my two cents which if billed by Comcast will be four cents next month
K

I would like to give 5 stars but my

I would like to give 5 stars but my name is KAREN and I m not sorry but insulted
K

Wondering why with the 200 I spend a

Wondering why with the 200 I spend a month why I have to rent or buy a movie that is over 40 years old Ridiculous
J

The absolute most diplorable Customer Service Updated great end result

The absolute most diplorable Customer Service Group and absolute most diplorable Customer Solutions Group They are all useless No customer service edict what so ever I have run a customer serve department and have dealt with the public since 1985 and I am appalled Anything via phone with this company is the worst I ve been a customer for just under 30 years and have never paid one bill late MEANS nothing to this company Go elsewhere if you can Yes all this frustration for something as minut as making a name change owner change Update someone by the name of Judy called me back made all the requested changes I asked for and then another rep called me by the name of Jen adjusted all my costs Phenomenal come back These women were professional knowledgeable and empathetic I couldn t thank them enough It only sad that I had to reach out to an inside source to get the help I needed These women were outstanding Can t thank them enough
J

I have had service from these guys for

I have had service from these guys for years it never get s better But they did offer me a month s free service for my downtime over the last few weeks Do better guys
S

They constantly increase their fees AVOID

They constantly increase their fees while the service constantly becomes poorer Frequent internet disconnections and occasional outages makes you wanna stay away from them even more
M

Moving Out of State

I have been a comcast customer for years going on nearly 20 The service is ok but very glitchy and i have to call into service quite often to have it reviewed and repaired I recently called to cancel my service because I am moving out of state I was told that since I m moving to somewhere they don t offer services the termination fee will be waived Then they processed a final bill with a termination fee and dated it overdue the day they issued it When I called customer service for answers they said we only work with our clients you cancelled your service so your not a client I was a client for almost 20 years and have paid them Thousands of dollars Update After being put on hold for over 30 minutes I finally spoke to a manager that was VERY good He and I negotiated a 50 50 split of the termination fee much to my pleasure
L

Do better

Maybe one day they will actually develop a system that works correctly The integration between third-party apps such as HBO max strangely pitiful for a company of its size and scope
L

It s always the customers fault

Time and time again Comcast has repeatedly demonstrated to me that do not have the ability to recognize that they are the cause of a service outage All they do is have a bunch of untrained off shore support people posing as technical experts that read from a script and have no idea what they are talking about I could be wrong but I base this opinion on the accents and robotic responses to questions asked As a retired telecommunications engineer with over 30 year of experience I found it very frustrating even dealing with these these totally ineffective peopleAll they want to do is run a ridiculous modem reset remotely and tell you everything is OK They are so primitive in there diagnostic capabilities I believe they have no way to determine sever or server port failures I might be wrong but I would like to see it demonstrated This why after not touching anything on my side and restarting my cable modem after a few hours later wa-la I have service they said this was my problem a customer problem Determining this type of network failure outage is a basic diagnostic tool use for decades in the network industry Technically I would rate there problem analysis capabilities -F

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Frequently Asked Questions

Comcast.net is the official online portal for Comcast's Xfinity customers. It serves as a centralized digital hub where subscribers can manage their accounts, access entertainment services, and find support resources. The platform combines customer service tools with informational content, functioning as both an account management dashboard and a content destination.

To access your Xfinity account, visit Comcast.net and log in using your Xfinity ID and password. Once authenticated, you will enter a secure customer dashboard where you can manage your residential or business services, including billing, service modifications, and profile settings.

Comcast.net provides comprehensive account management features. These include viewing and paying bills, setting up automatic payments, upgrading or modifying service plans, troubleshooting equipment, scheduling service appointments, updating personal information, managing notification preferences, and setting parental controls for internet and television usage.

Yes, through the integrated Xfinity Stream feature. Subscribers can use Comcast.net to access live TV, on-demand libraries, and manage DVR recordings from compatible devices via the web. This makes the portal a gateway to Xfinity's entertainment ecosystem.

For Xfinity Home Security subscribers, Comcast.net offers tools to monitor security cameras, control connected smart home devices, and receive system alerts. This is typically accessed through dedicated sections or links within the logged-in customer portal.

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About Comcast

Comcast.net: Your Central Hub for Xfinity Services and More

Comcast.net serves as the primary online portal for customers of Comcast's Xfinity services, offering a centralized and convenient platform to manage accounts, access entertainment, and stay informed. The website functions as both a customer service dashboard and a content destination, seamlessly blending utility with information for millions of subscribers across the United States.

Core Functionality and Account Management

At its heart, Comcast.net provides users with secure and comprehensive access to their Xfinity accounts. Upon logging in, customers can efficiently manage their residential or business services. Key account management features include:

  • Bill Viewing and Payment:Users can review current and past statements, set up automatic payments, and make one-time payments securely.
  • Service Management:The platform allows for upgrading or modifying existing service plans, troubleshooting equipment issues, and scheduling service appointments.
  • Profile and Settings:Customers can update personal information, manage notification preferences, and set parental controls for internet and television usage.

Entertainment and Content Access

Beyond account tools, Comcast.net acts as a gateway to Xfinity's extensive entertainment ecosystem. The site provides direct links and integration with popular streaming platforms and Xfinity-specific applications.

  • Xfinity Stream:A central feature, allowing subscribers to watch live TV, access on-demand libraries, and manage DVR recordings from any compatible device via the web.
  • Xfinity Home:For subscribers of Xfinity Home Security, the portal offers a way to monitor security cameras, control smart home devices, and receive system alerts.
  • Internet and Connectivity Tools:Users can run speed tests, manage their home Wi-Fi network (including password changes and connected device lists), and access xFi advanced features if applicable.

News, Information, and Support

The website also features a robust public-facing section with valuable resources for both customers and visitors. This includes up-to-date news feeds, weather updates, and sports scores, making it a start-page option for many. Crucially, Comcast.net hosts an extensive support and help center.

  • Comprehensive Support Library:A searchable database of how-to articles, installation guides, and troubleshooting steps for all Xfinity products.
  • Community Forums:Official forums where customers can seek advice from both Comcast experts and fellow users.
  • Service Status Information:Users can check for reported outages or service interruptions in their local area.

Design and User Experience

The website is designed for clarity and ease of navigation, with a clean layout that prioritizes quick access to the most frequently used functions. The interface typically highlights account alerts, bill status, and promotional offers relevant to the user's current services. It serves as a practical and efficient digital tool for simplifying the management of home telecommunications, entertainment, and connectivity services.

In summary, Comcast.net is an essential digital touchpoint for Xfinity customers, effectively consolidating billing, support, service control, and entertainment into a single, accessible online destination. Its dual role as an account management powerhouse and an information portal underscores its importance within the Xfinity customer experience.