Comcast Reviews

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comcast.net
3.52
126 reviews
Great Rating
Based on 126 user experiences

Rated 3.52 out of 5 by 126 Happy Customers

47.6%
4.8%
15.9%
15.9%
15.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
C

Even though there were some technical

Even though there were some technical difficulties with creating a new account Gregory Winchester did a lovely job and made the whole conversation seamless He was very attentive and genuine So thankful
D

Had dish network for 26 years

Had dish network for 26 years moved guy at dish was a jerk taking my cancellation like a car salesman Xfinity corvallis oregon store right off the bat Kelly was better than great at taking my order and giving me my equipment I 70yrs old installed my own tv wifi ipad and laptop with very little problem First modem box had flaws kept powering on every few minutes Aj gave me new modem great young fellow yup that was the issue Went back in next day Robert accepted defective modem young blond lady M helped It was fast and a great experience Im pleased at this point with wifi speed and tv selections Very good experience Diana Del Rio
M

After 3 plus months

After 3 plus months Comcast finally came out and hooked us up with internet and TV We ve had Direct TV and Exede internet for 15 plus years because we live in deep south Dade County where nothing but satellite has been available for all these years Whenever there s a cloud or rain - no TV or internet Anyway thank you so much for our guy Matthew- came out at 9 a m and left at 4 p m ALOT of work to be done and he said he wasn t leaving till it got done True to his word People like him are few and far between No lunch poor guy had I known he would be out here all day I would have made him a meal Thanks Matthew BONUS You deserve it
G

just wanted to give a shout out to

just wanted to give a shout out to Jamal from Comcast he came and fixed my tv internet on July 30 2018 at my house in walled lake Mi great service from this gentleman they need more like him please let Comcast know about this review
K

I had an issue with a lost check sent

I had an issue with a lost check sent to Comcast I have to send two 2 separate checks The last payment one check was not applied I spoke to Nija in customer service after seeing it had not cleared our account Nija saw we have been a Comcast customer for a long time and always paid our bills on time She removed the late charge for us But mostly I wanted to let Comcast Customer Service Managers know that they have a very good polite responsible service rep I appreciate her kindness and help she gave me It is something we all need to have when speaking to a customer service department when we have a problem Good Job Nija
G

Craig from Seattle was fantastic

Craig from Seattle was fantastic He was super patient and took time to help me with my questions I was having He ended up making my day by just doing his work He trails cares about his job and his customers
B

Comcast has worked great for me but pay attention to your promotional deals

Wow I tell you the reviews vary so much I can just honestly say I have had great success with Comcast for reliable internet cable and phone service That doesn t mean I don t still search around for offers when it s renewal time You do have to pay attention to what you are signing up for Promotional prices do have an expiration date they tell you up front The regular price automatically kicks in when the promotion is over It s all computerized It s not like someone at Comcast sits there waiting to hit the cost more button for you Just set a reminder in your phone to remember to handle your contract a day or two before expiration
R

Tried paying my phone off but because

Tried paying my phone off but because they had the card in the system put in incorrectly my payment kept getting declined I was treated horribly Here I was trying to PAY I finally had to call with my bank Spent hours on the phone Terrible service
R

Spoke to a Filipino representative from

Spoke to a Filipino representative from Philippines customer service in Philippines regarding the links on my acct took all information the problems my husband s number to verify the old acct put me on hold took 40 minutes then transfer me to another rep they called level 2 asks same question 1st rep did not relay message and did same thing all over again I gave up and said i just want to pay a bill I ll go to a store who speaks English can communicate better and not frustrating then hang up No better word to describe your call center
A

I was really nervous about getting wifi

I was really nervous about getting wifi and being in a contract but everything was very cheap and even though I could not hook it up they walked me through it step by step Love them and will continue to use service

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Frequently Asked Questions

Comcast.net is the official online portal for Comcast's Xfinity customers. It serves as a centralized digital hub where subscribers can manage their accounts, access entertainment services, and find support resources. The platform combines customer service tools with informational content, functioning as both an account management dashboard and a content destination.

To access your Xfinity account, visit Comcast.net and log in using your Xfinity ID and password. Once authenticated, you will enter a secure customer dashboard where you can manage your residential or business services, including billing, service modifications, and profile settings.

Comcast.net provides comprehensive account management features. These include viewing and paying bills, setting up automatic payments, upgrading or modifying service plans, troubleshooting equipment, scheduling service appointments, updating personal information, managing notification preferences, and setting parental controls for internet and television usage.

Yes, through the integrated Xfinity Stream feature. Subscribers can use Comcast.net to access live TV, on-demand libraries, and manage DVR recordings from compatible devices via the web. This makes the portal a gateway to Xfinity's entertainment ecosystem.

For Xfinity Home Security subscribers, Comcast.net offers tools to monitor security cameras, control connected smart home devices, and receive system alerts. This is typically accessed through dedicated sections or links within the logged-in customer portal.

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About Comcast

Comcast.net: Your Central Hub for Xfinity Services and More

Comcast.net serves as the primary online portal for customers of Comcast's Xfinity services, offering a centralized and convenient platform to manage accounts, access entertainment, and stay informed. The website functions as both a customer service dashboard and a content destination, seamlessly blending utility with information for millions of subscribers across the United States.

Core Functionality and Account Management

At its heart, Comcast.net provides users with secure and comprehensive access to their Xfinity accounts. Upon logging in, customers can efficiently manage their residential or business services. Key account management features include:

  • Bill Viewing and Payment:Users can review current and past statements, set up automatic payments, and make one-time payments securely.
  • Service Management:The platform allows for upgrading or modifying existing service plans, troubleshooting equipment issues, and scheduling service appointments.
  • Profile and Settings:Customers can update personal information, manage notification preferences, and set parental controls for internet and television usage.

Entertainment and Content Access

Beyond account tools, Comcast.net acts as a gateway to Xfinity's extensive entertainment ecosystem. The site provides direct links and integration with popular streaming platforms and Xfinity-specific applications.

  • Xfinity Stream:A central feature, allowing subscribers to watch live TV, access on-demand libraries, and manage DVR recordings from any compatible device via the web.
  • Xfinity Home:For subscribers of Xfinity Home Security, the portal offers a way to monitor security cameras, control smart home devices, and receive system alerts.
  • Internet and Connectivity Tools:Users can run speed tests, manage their home Wi-Fi network (including password changes and connected device lists), and access xFi advanced features if applicable.

News, Information, and Support

The website also features a robust public-facing section with valuable resources for both customers and visitors. This includes up-to-date news feeds, weather updates, and sports scores, making it a start-page option for many. Crucially, Comcast.net hosts an extensive support and help center.

  • Comprehensive Support Library:A searchable database of how-to articles, installation guides, and troubleshooting steps for all Xfinity products.
  • Community Forums:Official forums where customers can seek advice from both Comcast experts and fellow users.
  • Service Status Information:Users can check for reported outages or service interruptions in their local area.

Design and User Experience

The website is designed for clarity and ease of navigation, with a clean layout that prioritizes quick access to the most frequently used functions. The interface typically highlights account alerts, bill status, and promotional offers relevant to the user's current services. It serves as a practical and efficient digital tool for simplifying the management of home telecommunications, entertainment, and connectivity services.

In summary, Comcast.net is an essential digital touchpoint for Xfinity customers, effectively consolidating billing, support, service control, and entertainment into a single, accessible online destination. Its dual role as an account management powerhouse and an information portal underscores its importance within the Xfinity customer experience.