Comcast Reviews

Access Denied

comcast.net
3.52
126 reviews
Great Rating
Based on 126 user experiences

Rated 3.52 out of 5 by 126 Happy Customers

47.6%
4.8%
15.9%
15.9%
15.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
A

ROUGH START TURNED AROUND

Though I wasn t happy that we had to try and set up the boxes need a TV less than 2 years old in order to have the Xfinity app on the TV and it took me 4 hours trying to hook up with no success So they then sent out their tech Matt who was just a joy He is new to the company but they are so lucky to have him and it turned around a bad first impression Matt had to spend about 2-1 2 hours setting up our internet cable access Super happy with such a friendly and helpful technician Thanks Xfinity You turned around any negativity by sending us Matt
J

comcast is wonderful

comcast is wonderful i cannot say enough about the internet essentials and discounted telephone services for the poor exceptional in a time of endless greed 10 bucks and tax per month for each also mobile same price there is even amnesty if you owe them money from past service if you get food stamps energy or assistance or medicaid you qualify yes it is irritating to get it all set up but the help was patient and professional i cant recommend them highly enough especially after the dreadful really dreadful century link
N

Steven from Internet Essentials

I had Steven from Xfinity Internet Essentials set up an account for me and he was so sweet and helpful asked me how my day was going and everything He made sure I understood what I was signing up for and made sure I d be saving money as well as a new customer
T

Xfinity above and beyond on making customer happy

I had an issue that I found out was more their fault than mine They treated me with utmost respect abd went above and beyond what they had to I have had service issues and they always go above wgat they have too Thank you xfinity
R

Just for off phone with a comcast tech

Just for off phone with a comcast tech support lady name Cheryl Not only was she EXCELLENT help but she fixed a problem that the first guy made She was POLITE CALM WELL SPOKEN I was so impressed with her I told her I LOVED HER after she helped me Thanks a million to my CLEVELAND support tech lady
B

The tech Rick installed bundle service

The tech Rick installed bundle service very prof Rick went the extra mile to make sure service was installed and working properly Took the time to teach the working of the remote Very pleasant and professional tech would recommend him without hesitation Thank you Rick
K

I had the privilege of having Jason a

I had the privilege of having Jason a highly skilled service technician come to troubleshoot some issues I was having He was very thorough and knowledgeable and went the extra mile to help out He even hooked up my Alexa and soundbar for me He was very friendly and helpful He deserves a raise really he s awesome
M

We just recently moved and have Comcast

We just recently moved and have Comcast as our internet tv provider for the first time We have had outstanding service from the start Martez has been our in home service tech and I can t say enough good things about him He is so friendly always has a smile and is so willing to help us with all of our issues With this new old house we have had lots of issues He has been here several times and has pulled new cables etc to make sure everything is working Martez is wonderful Thank you Comcast and Martez
K

Have had Comcast for years

Have had Comcast for years It cuts out all the time with no explanation Just moved recently and even upgraded to a considerably fast internet package Have had disruptions in service 1 to 3 times every day They always fix it after I call and spend 15 minutes talking to a robot and then 15 more with an actual human only to have it cut out again the next day Absolute trash If you are not subject to a federally sponsored monopoly in your area go with anyone else
A

Wonderful Customer experience

I have been with comcast for quite sometime now and every time i have an issue i would just dial their number and a representative would pick up and fix the issue right away overall experience is not that bad I mean it can be better but what can I say except thank you for helping me out all these years

About Comcast

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Comcast.net is the official online portal for Comcast's Xfinity customers. It serves as a centralized digital hub where subscribers can manage their accounts, access entertainment services, and find support resources. The platform combines customer service tools with informational content, functioning as both an account management dashboard and a content destination.

To access your Xfinity account, visit Comcast.net and log in using your Xfinity ID and password. Once authenticated, you will enter a secure customer dashboard where you can manage your residential or business services, including billing, service modifications, and profile settings.

Comcast.net provides comprehensive account management features. These include viewing and paying bills, setting up automatic payments, upgrading or modifying service plans, troubleshooting equipment, scheduling service appointments, updating personal information, managing notification preferences, and setting parental controls for internet and television usage.

Yes, through the integrated Xfinity Stream feature. Subscribers can use Comcast.net to access live TV, on-demand libraries, and manage DVR recordings from compatible devices via the web. This makes the portal a gateway to Xfinity's entertainment ecosystem.

For Xfinity Home Security subscribers, Comcast.net offers tools to monitor security cameras, control connected smart home devices, and receive system alerts. This is typically accessed through dedicated sections or links within the logged-in customer portal.

Related Companies

View All
1
Spectrum
3.57 (140) · spectrum.com
2
Nowtv
3.57 (140) · nowtv.com
3
Adt
3.57 (139) · adt.com
4
Adobe
3.56 (139) · adobe.com
5
Vonage
3.57 (136) · vonage.com
6
Xact
3.56 (136) · xact.com
7
Connection
3.80 (113) · connection.com
8
Directv
3.25 (111) · directv.com
 View all 20 alternatives
Looking for Comcast alternatives? We've ranked 20+ similar companies by reviews.
View All Alternatives

About Comcast

Comcast.net: Your Central Hub for Xfinity Services and More

Comcast.net serves as the primary online portal for customers of Comcast's Xfinity services, offering a centralized and convenient platform to manage accounts, access entertainment, and stay informed. The website functions as both a customer service dashboard and a content destination, seamlessly blending utility with information for millions of subscribers across the United States.

Core Functionality and Account Management

At its heart, Comcast.net provides users with secure and comprehensive access to their Xfinity accounts. Upon logging in, customers can efficiently manage their residential or business services. Key account management features include:

  • Bill Viewing and Payment:Users can review current and past statements, set up automatic payments, and make one-time payments securely.
  • Service Management:The platform allows for upgrading or modifying existing service plans, troubleshooting equipment issues, and scheduling service appointments.
  • Profile and Settings:Customers can update personal information, manage notification preferences, and set parental controls for internet and television usage.

Entertainment and Content Access

Beyond account tools, Comcast.net acts as a gateway to Xfinity's extensive entertainment ecosystem. The site provides direct links and integration with popular streaming platforms and Xfinity-specific applications.

  • Xfinity Stream:A central feature, allowing subscribers to watch live TV, access on-demand libraries, and manage DVR recordings from any compatible device via the web.
  • Xfinity Home:For subscribers of Xfinity Home Security, the portal offers a way to monitor security cameras, control smart home devices, and receive system alerts.
  • Internet and Connectivity Tools:Users can run speed tests, manage their home Wi-Fi network (including password changes and connected device lists), and access xFi advanced features if applicable.

News, Information, and Support

The website also features a robust public-facing section with valuable resources for both customers and visitors. This includes up-to-date news feeds, weather updates, and sports scores, making it a start-page option for many. Crucially, Comcast.net hosts an extensive support and help center.

  • Comprehensive Support Library:A searchable database of how-to articles, installation guides, and troubleshooting steps for all Xfinity products.
  • Community Forums:Official forums where customers can seek advice from both Comcast experts and fellow users.
  • Service Status Information:Users can check for reported outages or service interruptions in their local area.

Design and User Experience

The website is designed for clarity and ease of navigation, with a clean layout that prioritizes quick access to the most frequently used functions. The interface typically highlights account alerts, bill status, and promotional offers relevant to the user's current services. It serves as a practical and efficient digital tool for simplifying the management of home telecommunications, entertainment, and connectivity services.

In summary, Comcast.net is an essential digital touchpoint for Xfinity customers, effectively consolidating billing, support, service control, and entertainment into a single, accessible online destination. Its dual role as an account management powerhouse and an information portal underscores its importance within the Xfinity customer experience.