Dantelabs Reviews

Whole Genome Sequencing Dante Labs World Dante Labs Global

dantelabs.co.uk
3.56
135 reviews
Great Rating
Based on 135 user experiences

Rated 3.56 out of 5 by 135 Happy Customers

43%
14.1%
13.3%
14.8%
14.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 135 reviews

Reviews show consistently positive experiences with fast delivery, quality service, and reliable results, though some users report long delays or no results in a minority of cases. The majority praise prompt dispatch, clear communication, and helpful support, while recurring issues involve delayed or missing results and occasional customer service gaps. Overall, most customers find the process efficient and trustworthy.

What customers love
  • Fast delivery
  • Helpful support
  • Easy tracking
  • Good quality
  • Quick results
Common concerns
  • Delayed results
  • No results
  • Poor communication
  • Complicated process
  • Refund delays

Last updated 1 week ago

L

I put the wrong address on my sample

Bought Day 2 and Day 8 Covid test package here The tests have arrived in 2 days I was very surprised how effecient the service was Both tests were done and sent on Friday and results received on Sunday although on the website it says that I would receive the results on Tuesday if sent on Friday My experience is very positive as is my friend s who has recommended me Dante Labs Glad I went with them and didn t overpay Worth noting that I followed the instructions provided very precisely 1 activated the testing kits online before posting them 2 dropped off the envelopes to a priority Royal mail postbox I think not doing this might cause delays in getting your test results
G

I ordered the covid test I received all

I put the wrong address on my sample and the super John from customer service fixed so fast that i even got all my results on the day that
M

great service for covid test

I ordered the covid test I received all my results and all the times I could track them with email and sms great service
K

Great service from Dante labs day 2 and

Great service from Dante labs day 2 and 8 test results back very quickly and refund for day 5 tests that never showed up quick response and quick refund would definitely recommend a lot of bad reviews but no issues with Dante labs with tests or time waiting for results I think if your purchasing a fit to fly test your best to do at a local lab testing clinic as relying on post etc isn t worth it
D

Thanks for Dante Labs team who provided

Thanks for Dante Labs team who provided me a grea service and big thanks to Diana from customer support
M

Thanks for Dante Labs company who

Thanks for Dante Labs company who provided us such a great service and support We ordered all the tests quiet late and still received them on time Huge thank you to Verah from customer support Georgina
A

24hr turnaround for PCR

Oct 2021 PCR test result came back within 24hr of being posted Form on the website was a bit buggy on mobile devices though when registering kit but swapping to desktop worked
S

I bought the home test 2 steps for

I bought the home test 2 steps for covid nice service provided and professional customers support who help me a lot with the process
S

Super satisfied of the Dante Labs covid

Super satisfied of the Dante Labs covid testI m a frequent flyer and this format of test is perfect and for a normal price
A

BRILLIANT FOR ME

Mmmmmm Well my experience with Dante this week 5-7th Oct 2021 has been refreshingly reassuring The packs arrived on time after I had ordered from Greece one for me and one for my wife Dozy me then registered my pack mistakingly under my wife s regn number but when I embarrassingly told them of this stupidity they immediately replied by email saying not to worry they would sort it when the pack arrives at their lab The tone of their response was so reassuring 10 out of 10 from me Regards Jack B Wirral Merseyside

About Dantelabs

We offer whole genome sequencing to help you understand your health lifestyle and the risk of inheriting diseases Simple clear and personal reports

United States

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