Dantelabs Reviews

Hello further to my previous emails and now having read the awful reviews of your company my sample has still not progressed past being received in the last 2 months and I have lost all confidence that I will receive my results and in your company and can t trust I d receive the correct results if when you decide to process them Therefore much as I d like the actual results I am hereby requesting a FULL refund Saheera Hagedorn

The same problem over and over again Waiting for the results they used to reply and then they stopped I am ready to pay more money to sue them than to receive my results The company needs a collective lawsuit from all the people who have been scammed

This company is a scam - some 14 months after paying STILL no results I ve posted about this before - this is my last post as I m now taking legal action follow-up having still not heard anything the legal advice is to give the company a little longer to respond with a full and transparent explanation Thereafter it is suggested that I sue Dante Labs for a the cost of the test and b emotional distress - unfortunately the latter may prove difficult

I purchased a test in January 2023 and despite regular chasing still have not received a report any idea of expected timescales or a refund They reply with generic emails apologising with offers of free reports that will never come If you are keen to dispose of unwanted money or enjoy reading pointless robotic emails then I recommend you use this service If you have any interest in having any actual report on your dna then I d suggest using another service

I have been waiting for my results since February 2023 that is for more than 14 months The customer service ignores almost all of my emails It is by far the worst customer service and company experience I have ever had I can t believe this company still exists How are the foolish people still buying kits from them

I need this test to figure out whether I have the gene that relates to some symptoms I am experiencing It s been 14 months I have no results This is putting my life at risk Customer service keeps ignoring me I ve been writing to customer service every day since two weeks and they don t reply at all They are wasting my time and energy and they are endangering my physical health and worsening my mental health through their horrendous behaviour

Dear Dante Labs I am writing to express my deep concern regarding the delay in receiving my test results It has been 15 months since I submitted my sample and I have yet to receive the results I urgently request that you update me immediately on the exact date on which the sequencing will happen and I expect you to prioritize my sample above all other samples given the extended waiting period that I have already experienced The delay in receiving my test results is causing me significant inconvenience and is posing a serious risk to my health and well-being I underwent this test for crucial medical reasons and the prolonged wait is preventing me from accessing essential information about my health I cannot overstate the urgency of this matter and I expect your prompt and professional assistance in resolving it Please understand that any further delay could potentially lead to adverse health outcomes for me I am counting on you to prioritize this issue and provide me with an immediate update on the status of my test results If the delay in receiving my test results results in any negative consequences for my health that could have been prevented with timely detection I will have no choice but to pursue legal action against Dante Labs Regarding the deactivation of me password from your side I urge you to provide me with a new link to generate a new password immediately It is unacceptable that I cannot access my account anymore I expect to hear back from you within the next few days

I have been waiting 8 months to receive my genome since sending teh sample 9 since paying I was fobbed off about 6 months ago as teh sample had passed QC The company is not responding to requests for updates refused to refund the payment and does not publish a phone number

Like others I have been waiting a very long time almost a year I now consider this company a scam When I have got a reply to emails it s always lots of tests have created a backlog So stop sending out promotional offer emails then Avoid

Scam guys please stay away from them Paid almost 500 euros in 2023 and still waiting the results Please find below their email responses Dear Davide We appreciate that you would like a more exact timeframe but this is proving difficult for our lab too There are some additional difficulties that are slowing down the process and we don t know exactly when these challenges may be overcome Your sample was sequenced to a sixth of the gigabases needed approximately Also samples sometimes yield more in one run than the other so making a prediction is complicated I am really sorry for not giving you better information 16 5 2024Dear Davide We re sorry that the expected timeline was not complied with We try to give an estimation that is as accurate as possible but some samples may require longer times Please know that the samples do not sequence continuously and are instead inserted into multiple runs over time this is why the sequencing phase can take several weeks Right now your sample is waiting to enter into another run Your sample has currently reached 17 out of the 90 required gigabases so it will still need some time We sincerely apologise for the situation 29 09 2023