Dantelabs Reviews

Whole Genome Sequencing Dante Labs World Dante Labs Global

dantelabs.co.uk
3.56
135 reviews
Great Rating
Based on 135 user experiences

Rated 3.56 out of 5 by 135 Happy Customers

43%
14.1%
13.3%
14.8%
14.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 135 reviews

Reviews show consistently positive experiences with fast delivery, quality service, and reliable results, though some users report long delays or no results in a minority of cases. The majority praise prompt dispatch, clear communication, and helpful support, while recurring issues involve delayed or missing results and occasional customer service gaps. Overall, most customers find the process efficient and trustworthy.

What customers love
  • Fast delivery
  • Helpful support
  • Easy tracking
  • Good quality
  • Quick results
Common concerns
  • Delayed results
  • No results
  • Poor communication
  • Complicated process
  • Refund delays

Last updated 1 week ago

B

Efficient Reliable

Being honest was a bit worried about the negative reviews of this Company but they were recommended by friends so decided to chose them They were helpful efficient and reliable from start to finish Would definitely recommend to anyone
H

Positive Experience

Pleasantly surprised with experience given negative reviews Ordered as they were the cheapest option for Day 2 PCR tests Reference number email received immediately box arrived on day we selected and results back within 36 hours
T

My experience of Dante Labs has been

My experience of Dante Labs has been excellent I ordered two day 2 and 8 for a couple visiting me from a country where vaccination status is not currently accepted here and another day two for my sister visiting me from USA and all 5 tests were processed within 2 days of posting them Can t fault the service
J

I also had s positive experience

I also had s positive experience Bought two sets of 2nd and 8th day PCRs and they were promptly received Easy to use them and register online and received results promptly too I m very surprised to see so many negative reviews
A

Tests for 2-nd day antigen

Tests arrived on time done by simple phone app result proof received after 15 minutes Really simple and with good price
L

They did what they said they would

We bought 2 fit to fly PCR tests from Dante as recommended by a friend We then check the reviews after and was in a total panic No need to be We are flying tomorrow at 09 10am needed a 72 hour result We took the test on Saturday posted in a priority box and waited We received one text on the Monday at 4pm acknowledging receipt and one at 7 30pm acknwledging the 2nd that was panic number 2 I received my negative result on Tuesday at 7 11am and my husband got his at 12 40pm massive panic in the middle No need to be We emailed 3 times as so worried and each time got a reassuring email back No idea why when posted together there s such a gap but hey it all goes in one heap I honestly think if you do what it says on the box and follow the instructions this company will not let you down
C

All went smoothly

All went smoothly Ordered online whilst in Gibraltar Codes arrived by email for PLF Did test on Day 2 posted at post office received the results via both mobile and email the next day for 2 of us and early the following morning for the third Even used a student beans discount to get PCR cheaper Glad I hadn t seen here before as would have panicked
S

Positive experience

Tests were reasonably priced the process was not very difficult to follow through and the results certificates came back within minutes
V

I have the highest praise for Dante

I have the highest praise for Dante Labs The whole process runs like a well-oiled clock The test arrived on time and the instructions were brilliant and easy to follow
M

Very pleased

Ordered PCR tests before change to lateral flow Email with code arrived immediately Tests a couple of days later Registered them before travel Posted our tests on our return and had results 2 days later One test was unclear and comments on certificate said it was in the retest queue I wasn t sure if they would get back in touch but negative result was confirmed a few hours later

About Dantelabs

We offer whole genome sequencing to help you understand your health lifestyle and the risk of inheriting diseases Simple clear and personal reports

United States

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