Drivemotorretail Reviews

Dropped my vehicle for service and warning light They took 2 days to get my vehicle serviced dint bother to inform me that it had finished its servicing I had to chase them up several times to enquire dint even bother to look at the warning light when I had already mentioned at the reception

We reserved a car paying a 199 reservation fee This would hold the car for 24hrs so we could get up to test drive the next day The next day they called us and said they had sold the car to someone else We asked for our refund and we were told it would be done straight away We didn t get it following several emails we were then told it take 3 working days Today is the 5th working day and still not got it Absolutely shocking service avoid these at all cost

Engine failure 30k miles Cluth failure last year Spoke to customer service no help very rude guy Then a manager from there apparently because we didn t have car serviced by him themselves he doesn t want to know the car is still on Vauxhall Finance but they couldn t be less bothered customer service appalling Keep your hard earned and look elsewhere for your car

DO NOT BUY A VECHILE HERE Sold us car which we discovered to have a clutch problem eneded up needing a new engine Empty promises of call back to get everything sorted no call backs The car is within 30 day warranty therefore we have rejected the car for a full refund But they will not answer my calls or call me back to arrange Within our consumer right we can reject the vechile as it s been sold to us faulty No support for trainee staff

Drive motors Nuneaton Brought a vehicle on 24th August as part of the agreement they would supply a spare car because the vehicle had only one On numerous accession I have rang spoken operator sent emails gone a line Spoken direct to salesman he promised to get sorted spoken again yesterday molly said she would get manager to ring me still waiting I am disguised with treatment received

Worst customer service of any garage I have experienced in my 36 years of driving You can t ring and speak to someone at your dealership as calls are dealt with by a call centre always the same excuse that the line is busy at the dealer you want to speak with always promised a call back that NEVER happens Every time I ve waited for a call back I ve always waited a few days before starting the 30 mile round trip to speak to them face to face Absolutely pathetic

I was contacted some time ago advising me that my 1st mot was due on the 28th December 2024 which was then booked in for the 27th of December along with a full service as was apparently due in February 2025 On arriving at drive on the 27th I had pre booked a curtesy electric car for 19 99 but when it was brought out to me I was asked how far I have to go as it only had 70 miles on the range due to not being charged This is unacceptable and I would like the cost reimbursed for not paying for what was organised Then I received a call approx 2 hours later stating that they can t do my mot as it won t fit on there ramp Again totally unexceptable and this left my van without a mot then which I had to organise with another garage to carry out My van has just done 24000 miles and has just turned 3 years old when It was called in for a recall by the same garage I was informed the service needed doing every 10000 miles hence why it was then booked in for a service at 12000 miles and 1 year old Now they state its 25000 miles and every 2 year which I totally feel they have been dishonest and charged me for the 1st service when it was needed leaving my van out of sync on the service scheduals Again I would like the cost of the service reimbursed in full and compensation My van will not be going back to a drive Vauxhall dealership in the future nor will my partners car I I will also not be purchasing anymore vehicles from yourself

I am extremely disappointed with the service at DRIVE MG Leicester My car has been broken since September and is under the manufacturer s warranty It has been with them since the 9th of October and they still haven t even started working on it Before that I had to wait six weeks just to get an appointment for them to look at the car Before Christmas I managed to get through to someone over the phone and they assured me they would begin work on the 6th of January and that the car would definitely be ready by the 13th When I called today to confirm the work had started I was told they are waiting on parts that are on back order This directly contradicts what I was previously told that all parts were in and they were ready to start work To make matters worse I am eligible for a hire car under the warranty but they have not provided one This entire experience has been incredibly frustrating I feel like I m just going in circles with no clear updates or progress My car has been out of action for months and I ve received nothing but empty promises That said I do want to mention that the lady I ve spoken to on the phone has been wonderful and has really tried to help Unfortunately it seems the lack of progress is beyond her control While her professionalism and kindness are appreciated it doesn t change the fact that no work has been done on my car

Just awful Booked a test drive drove 45 mins each way and was told the car had been sold the day before I rang to confirm the appointment Robbie didn t even know the car was sold when I got there He went to get it ready Then I asked to speak to the manager and someone else came out to see me Not the manager according to the website This guy thought his cheesy one liners would smooth things over No resolution to my wasted time Shocking poor rubbish communication and organisation Do not use them

I had my car serviced a couple of months ago and since then I ve been advised by the company to top up the engine oil every 624 miles driven Initially I went directly to the company and the manager confirmed that I should indeed be topping up the oil at this frequency Trusting their guidance I followed the process diligently However after discussing this with friends and family I learned that this is not standard practice They typically top up engine oil every 9 000 miles or 12 months which is what I found on the company s official website as well This inconsistency is concerning and has led me to question the reliability of their service I hope they can address this issue and clarify their recommendations for the sake of future customers