Drivemotorretail Reviews

Drive Motor Retail | England | Vauxhall, Citroën, Hyundai, MG, Peugeot

drivemotorretail.co.uk
3.58
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.58 out of 5 by 139 Happy Customers

43.2%
14.4%
14.4%
13.7%
14.4%
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F

Great service no more marketing please

Purchased a car from Drive Nuneaton in 2017 Service was great at the time Most recent experience with Drive was with their Leicester dealership when my car went in to get some scratches fixed - lovely service from staff again What I don t like is the very regular emails calls texts trying to get me to upgrade - I unsubscribed from marketing and still receive them Update Still receiving emails and texts despite asking to be removed from any marketing lists
A

I was expecting more professionalism

Went with my car to sort a boot leak after more visitis they manage to fix it but they use alot silicone The leak was somewhere in the boot and arch wheel but i ended up having silicone on the top of the car back seat seat belt They resume on apologize and offer to give me a phone number to a guy who can do detailing cleaning If i need it a cowboy job was much easier and cheap to go to a corner garage I was expecting more professionalism
L

Nothing went wrong as such

Nothing went wrong as such I d gotten everything I needed but i was in a spot where i needed a car next 48 hours and didn t have the time to shop around properly I was happy to pay the price stated but the salesman wouldn t budge on the price when i asked him about it as there were a number of minor cosmetic marks which was quite disappointing I d hoped for a bit more humanity and customer service when i m spending several thousand pounds with them
A

OK service BUT

Finding buying a car and sticking with Vauxhall for services and MOTs a very different experience from buying from Peugeot Whenever we took our Peugeot to the dealers for MOT service and general work the car was always returned to us valeted this I find oddly lacking at our Vauxhall dealership where we bought and service our car annually They are infact the same dealership as Peugeot Vauxhall are the same company so why the difference in customer standards
R

I have previously reported problems

I have previously reported problems with my Mokka refusing to start I have been very critical but I want to report the outcome After Drive Bury St Edmunds checked the battery and put it on a full-day charge I have now been told the result It was left overnight and started without fail in the morning The fault appears to be that I am not driving it sufficiently to recharge the battery it isn t being driven long enough to recharge I am collecting it tomorrow So the fault was with me not the car
E

Good Dealership lacks time management

Cannot fault the service provided by the staff I came into contact with and the work undertaken on my vehicle in seeing it through service and mot Gripe - surely the idea of booking an early morning slot is that the car is dealt with early On dropping car off I was immediately told that service dept was busy and I may not get car back until following morning What is the point of booking a slot a month in advance A bit miffed but maybe a one off
D

Not happy

Took my vehicle in for service and explained to the assistant on the desk my tyre keeps going down and maybe a puncture or leaking rim I then picked my vehicle up 24 hours later service done but tyre not done or checked I wasn t pleased with the service given and will definitely cancel my service plan and go elsewhere
C

Happy to have the car looked at as the

Happy to have the car looked at as the passenger footwell light kept dropping down no happ that they suggested having a camera fitted could have caused this as it was fitted by their recommended installer streets I also note that 70 other customer who have the Mokka have had the same issue on the Mokka group but none of them had a camera fitted just saying
T

Not all down to Drive

Whilst certainly all Drive Vauxhalls fault between Vauxhall themselves and Drive it took 12 weeks to sort a minor issue with the heated steering wheel I did have a hire car over this period but it s not the same Also over the period the car was with Drive my Owners Handbook Infotainment Systems books and file they were in disappeared
D

poor customer service

very poor this time at drive imo Called my car in for software update No courtesy car offered Got car to showroom at time arranged and said I d wait for it to be done I was then advised it wouldn t be b4 lunchtime 3 hours later so had to make my own way home via public transport only to get a call 1 hour later to say car done by 11am so then I had to arrange to get to pick up very very poor from drive

About Drivemotorretail

We employ 800 members of staff employed in 25 dealerships throughout the Country, giving both a national presence and a local community spirit to you.

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