Based on authentic user experiences
pat chamczyk
6737 reviews
N/A
1 year ago
We bought a Einhell lawnmower through
We bought a Einhell lawnmower through toolstation We had issues so contacted Einhell and they picked up the machine no problem s They then decided they couldn t repair the mower and said they would send out a brand new machine This is when the problem s started as the courier never arrived with the mower Emails were sent back and forth and I was given dates and still nothing was delivered All the while my garden began to resemble a jungle Finally after more than a month of communication I decided to cancel my order as I could not wait any longer and asked for my money back The minute I did this twice the courier has been to my property I had already purchased another mower by then and have refused the delivery Through out this time only a person called Sue apologised for the issues I never received anything via email for the shoddy service and I am currently still waiting for toolstation to refund my money This is my first time writing a review as i had to warn others of the terrible service
pachlon
6737 reviews
N/A
1 year ago
one question
one question Does the 3 year warranty covers moving parts or not I have to ask here because you only answer here maybe you have a problem with your email
Kjetil Sandal
6737 reviews
N/A
1 year ago
Stay away from this Fraud company
Stay away from this Fraud company They sent wrong pump and refuse to take i back for a refund The customer service is zero star I tried for 4 weeks to get a answeer to confirm a return agreement for the useles pump I will complain to forbrukerr det and to Elkj p to remwe them from partnersite at Elkj p no
Kelvin Jones
6737 reviews
N/A
1 year ago
AVOID Batteries are terrible
If the batteries go anywhere near flat they have had it Three batteries and three tools The batteries and charger manage the batteries which means they refuse to charge The plan was to stick with the same brand and use the same batteries throughout Now we have a battery lawnmower strimmer and drill all with no way to power them I have to jump-start the batteries last time for the same reason Now none of the batteries work yet the old Bosch drill charges up fully from flat and still works fine AVOID
mark bellingham
6737 reviews
N/A
1 year ago
I have brought this einhell chainsaw
I have brought this einhell chainsaw some years ago and the plastic pulley just sheered on its edges Tried to buy one from einhell and website completely useless at best so I tried of eBay wrong size Took to local shop to repair and the owner said cannot help you have to contact them So that s why I give them a zero rating
Graham Buckingham
6737 reviews
N/A
1 year ago
I have sent several emails to the
I have sent several emails to the Einhell address in their reply to my review only to have them returned by the postmaster as undeliverable Update Einhell corrected the address and I got a reply requesting info on both problems which I have done but I ve heard nothing since absolutely useless customer service
pachlon
6737 reviews
N/A
1 year ago
Disposable tools for One-Time Use
Ein-Hell are the most expensive tools in the world They fail after a One-Time use so you can not find a more expensive tool for a One-Time use Also there is NO WARRANTY They give you 3 years warranty that covers NOTHING it is just a LIE Do yourself a favor and pay a little bit more for a tool that will last you a long time and not a disposable one like Ein-Hell
MR HOWARD WILLIAM LUNN
6737 reviews
N/A
1 year ago
Purchased a factory refurbished lawn mower from Einhell
Purchased a factory refurbished lawn mower direct from Einhell it turned up with only three wheels and no fixings to put it together So I can t even attach the handle and no point anyway as it s only got three wheel s It was left upside down when delivered due to being wrapped in black plastic and no this way up stickers so the oil has run out I have been promised the parts but no sign yet and customer service will not reply to my messages I can honestly say this is how a company should not be run Think before you buy from Ein hell you will be wasting a lot of time on a company who don t care Ps I never complain until now UpdateI received the parts I needed and put the mower together to find it does not work the return spring for the pull rope is not working I am now returning for a full refund what an utter waist of time
N Dolan
6737 reviews
N/A
1 year ago
Einhell battery packs are absolute junk
Einhell battery packs are absolute junk - avoid this company like the plague After a few charges the extra heavy duty battery to my portable vacuum cleaner quit out never to charge again Trying to get service from Einhell is a lost cause They know they re shovelling out trash and are probably just going through the motions until they go bankrupt Try another company that doesn t supply such trash and has higher standards Edit Even worse After trawling through numerous videos on how to fix this lump of crap I decided to open it up and test the individual cells only to find that the pernicious rats at Einhell decided to use security torx screws with a raised nipple in the socket head in what is an obvious attempt to stop any poor customers from being able to perform a home repair There can be no other reason for it Nobody else except those needing to repair this junk would accidentally open all eight screw points if they were normal allen cross or flat head - so why the security A truly disgusting trick to pull even for those conmen Never buy Einhell
Jason
6737 reviews
N/A
1 year ago
Poor service
I paid for a product directly through their website considering it was a 1-2 day delivery service 1 month later having sent numerous email s i have not received my item or even a refund I will now have to start seeking legal advice due to such a poor service provided and try to retrieve my money
