Femmeluxe Reviews

Women's Clothing & Fashion Shopping, Shop Ladies Fashion Online | Femme Luxe UK...

femmeluxe.co.uk
3.55
137 reviews
Great Rating
Based on 137 user experiences

Rated 3.55 out of 5 by 137 Happy Customers

42.3%
14.6%
13.9%
14.6%
14.6%
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AI Review Summary Based on 137 reviews

Customers report consistently excellent customer service, with responsive and helpful support resolving issues quickly. Many reviews highlight fast delivery and good product quality. Conversely, a recurring theme is extremely slow or non-existent refunds, with numerous customers stating they never received refunds despite returning items. The website and returns policy are also criticized as being unclear and difficult to use.

What customers love
  • Great customer service
  • Fast delivery
  • Good product quality
  • Helpful support
Common concerns
  • Slow refund processing
  • Poor refund policy
  • Unclear website
  • Missing orders

Last updated 5 days ago

P

Lisa sorted out a refund issue within

Lisa sorted out a refund issue within minutes of emailing her I was very impressed with the speed and efficiency of her service
J

I had issue with delivery

I had issue with delivery not on femme luxes behalf Spoke to Lisa was lovely to chat to and helpful Responded quickly
L

Very happy

I was a bit hesitant to order because of the bad reviews but I ordered a dress paid for next day delivery and it came next day the dress is exactly as shown on the pic I m really happy with my order
I

Order came really quickly

Order came really quickly quality of the dress is great Customer service was quick and easy Faye was really helpful
C

Thank you Femme Luxe

after an awful experience with the courier who undoubtedly lost my package i contacted Femme Luxe and without hesitation Lisa refunded my money They ll be keeping me as a customer
J

Great customer service

Great customer service Always a speedy response and always very helpful Great styles at an affordable price too
N

Received a damaged item

Received a damaged item Emailed them and I was emailed back so quickly by Anna and a replacement item has been sent Impressed with the customer service today
K

Spoke to Lisa with regards to an order

Spoke to Lisa with regards to an order and she was extremely helpful and solved my issue with no hesitation Thank you
J

Love it

I ordered my dresses 2 weeks ago and they just came in I love them so much After a few days after i placed my order i emailed the FemmeLuxe team about tracking my order They responded the next day and helped me out Thank you so much FemmeLuxe
M

Great customer service unfortunately my

Great customer service unfortunately my parcel was not delivered due to evri Again But they have dealt with my order quickly and efficiently

About Femmeluxe

Shop the hottest trends in women’s fashion fresh off your Insta feed. With hundreds of influencer inspired items, we’re here to help you secure the spotlight no matter where you’re headed.

United States

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