Fromjapan Reviews

I fully paid for an order Mercari on August 18th 2023 FromJapan did not complete the order until November 4th After paying on 9 18 the actual item was not purchased until August 23rd The reason for this is they were negotiating the seller to do free compensated shipping in turn the seller kept adjusting the price higher I told FJ that I d pay the extra shipping cost no matter what it costs as I was worried the item would sell fast since it is very rare However they just waited and kept negotiating with the seller In the midst of it all the seller kept increasing the price which made my purchase invalid All of this could ve been avoided if they had just processed the order when I paid them That s 5 days my money was held The order is placed on August 23rd September 15th comes 23 days money held and I have not gotten any update so I email FJ asking what s going on They say if seller doesn t reply to them by September 22nd they will cancel the order It is now September 25th No word from FJ so I email them again while explaining this seller no longer wants to sell the item Proof of this was he was shipping out other listings within 2 days of purchase and was active in the comments FJ extends to September 29th Then October 2nd FJ states if the seller does not ship out the item on 10 2 the order would be cancelled The seller does not ship out on 10 2 and as FJ stated I was expecting my refund The refund was never given and I kept getting multiple excuses all the way up to November 3rd Keep in mind throughout this time I kept demanding order cancellation and refund since the item was never shipped out I was ignored and suddenly on 11 3 my order status changes to arrived For a whole month I kept telling them to do what they first told me which was cancel the order and provide my refund I had multiple items waiting too and I wanted to ship them all together However FJ has storage deadline so I was forced to ship everything out before I could receive my last order Keep in mind I had waited 78 days total with my money held hostage and I received an order that should ve been cancelled long ago Combined shipping and individual shipping are priced together similarly in the sense that you don t save much when doing combined shipping FJ technically does not have hidden fees but the hidden fees are definitely in the shipping cost which doesn t have a breakdown of weight or anything So fine I accept the item as after 78 days I am tired and don t want to continue anymore hassle and nonsense I ask FJ if I at the very least could be provided a free shipping discount for all the trouble especially considering this order was supposed to be cancelled per their statement I would have been content to leave it on that note and stay with FJ To my surprise FJ says they cannot grant a shipping coupon as it was the sellers fault for the delay That is only partially true as FJ had not done what they should ve in the first place which was place the order when I initially paid cancel the order on the exact date they provided me themselves With that extremely disappointing and unreasonable decision I gave up and just paid the cheapest slowest shipping service fee SAL 23 Every other single carrier option was 48 For one singular jacket Yes approximately 48 dollars to ship one jacket I paid 80 using DHL to ship out an order with 9 items FedEx and UPS were very identical rates and the only carriers available to me as an order containing precious metals limits your options for shipping Two of those nine items in that order were jackets Math doesn t make sense right I ve been using FromJapan for many years but this was enough for me to want to switch back to prior proxies I ve used in the past FJ has the best user interface by far out of the competition but they have become extremely unreliable and expensive on the shipping for me If you need an item ordered within a quick timely manner an item cancelled due to never being shipped or reasonable shipping rates I do not recommend using FromJapan

Good shipping prices but I havent received my package and over a month has passed Im worried that it won t come

Very upset with this company I ve dealt with them for several years and thought well of them until recently I bought items which add up to 5 kgs I looked at shipping and fees and it showed me 654 This is for stickers and plush toys I couldn t believe it Now the price has gone up to 683 It s mostly on fees This can t be correct Why is it rising I tried seperate shipping just the stickers and it s 100 This is for the cheapest shipping available to my country Insane Unbelievable I m really angry and upset I can t even fathom how it costs that much Will not use this service again

I have sent 3 messages throught their online messaging service 3 different daysThey simply refuse to return any messages

I ordered something for 26 000 yen and only 14 hours do they send out an email with 2 000 yen coupons that can be used for orders which exceed 20 0000 yen The order hadn t been finalized or processed yet and since they don t allow order cancellation even when the order has not been processed I tried to contact them asking if they I could still be eligible for the use of the coupon but they refused Though I was not even surprised as the customer service has never really been helpful In my experiences the stores in the Netherlands would have allowed the use of the coupon even after the order placement since the timing of them sending out the coupon and the placement of the order was just too narrow They would either simply refund the amount of the coupon back to you or cancel the order for you so you can place a new one with the use of the coupon

Im a shogun member I used their platform more than a years and purchase in their platform almost every days and I almost do the shipment every weeks I did giving them 5 star review before But currently i would like to complain and share some of my problem that currently facing After a year I has been using their platform Currently i facing that keep on delaying of my parcel receipts in their centre I know that you are on the relocation of the distribution centre but thats is your problem and this is no of our customer problem Its took more than 10 days only get updates in the system You should know that just because of your delay we facing loss of money Customer reject to purchase the item from me anymore just because of your delay Thats really make me frustrated Other than that the item I purchased is different and missing when I received it I did a complaint on your customer service but till now more than a month no solution at all Im just here to let all the users know i facing this problem I dont know what I can do and how to solve it

In July 2021 I shipped out a package using surface mail I am aware that it could take up to 90 days for the items to arrive But when the package still had not arrived after 3 months and the only tracking update I got was that it was dispatched from Japan I started to worry I contacted their customer service The first reply I received from them was that they would look into it and contact Japan Post and they would notify me whenever they got an answer from Japan Post One month passed and I still had not received an update from FJ so I decided to contact again They sent out the exact same e-mail as the first time Another month passed and they still had not gotten back to me Fortunately the package did arrive after 5 month in December but the FJ customer service played no part in it The only benefit using their services is that their prices are somewhat reasonable with only charging 300 yen for their product protection But as it turns out their protection does not protect anything and they leave the customer to deal with problems themselves

The site works The service for the most part is good Packaging of goods is excellent however shipping fees are inconsistent I paid double the shipping of a previous order This order that was shipped and cost me double weighed less and was shipped in the same size box Explain to me oh it cost over 40 US dollars more

Although One Map is among the best Japanese proxy services I am disappointed with my experience and would only give it a 2-star rating The website has some bugs when it comes to auctions Firstly the price does not always update on the original page after I bid but it shows me as the highest bidder on the One Map website Secondly I had a terrible experience when I bid on a product with only 5 minutes left and the highest price was 910 yen I bid 920 yen and after it said Your bid was successful I refreshed the page and saw that the price had increased to 2200 yen Although I checked the details and it showed me as the highest bidder I was extremely disappointed with the experience Unfortunately no other seller bid higher and I ended up winning the auction and now I have to pay 2200 yen Lastly the support team never responded to my emails

Not fit for purpose Made 3 order on Mercari money charged card fees paid but orders pending for hours as a result only one item bought the other two sold to someone else If you after some reasonably priced rare items this company is wrong choice Look for another proxy that can place and order for you straight away and make sure you will definitely get the item you wanted so badly Not all gloom and doom I have to say theirs exchange rate is fine regular discounts opportunity to negotiate price package is proper and not oversized but inability to place an order at once diminish it all at least for me Might keep using them as auxiliary proxy to buy from sellers the other proxy won t buy And the last thing to mention arranging delivery in my case is annoying and ludicrous never experienced such nonsense using other proxies All in all a huge disappointment Want to add about shipping arrangement to do it I have to write a request and wait for the privilege it a bit annoying but worked fine up until now apparently after my honest review it seems they just ignoring my request as 48 hours passed and no response Money paid goods at warehouse can t ship Is it the punishment for the review or you so busy Why don t you just allow me to arrange shipping automatically on your web page like other proxies do