Fromjapan Reviews

I purchased an item with specific instructions on which variation to order in the notes section on my Charge 1 The item was not what I had selected I contacted customer service who said it was not their fault After some back and forth and FromJapan looking into it they agreed to provide a full refund if I shipped the item back I agreed I had to pay over 10000 yen to ship it back to them and the item was over 70000 yen The item was delivered which I can see from the tracking It s been almost a week with no response and they have kept my money and my item They are scamming their customers

OneMap FromJapan is terrible in providing the checking service which is part of 300 yen that they charge for every item you bought through their portal I have two bad experience where they failed to visually check the received product against the picture put up by the seller and mailed to me a product that does not tally with the seller When asked on how they conduct the check service they chose not to reply Extremely disappointed with their customer and checking service Post Response to FromJapan reply dated 5th Mar 24 After seeing FromJapan self-satisfying reply to my original review on 10th Feb i want to clarify that FromJapan did honored their compensation to me HOWEVER that compensation was only 5 1055 yen of the total cost I paid 18990 yen and worse off i need to pay almost 7000 yen to buy from other vendors on the same portal to complete my collection I am a platinum user and i paid 300 yen per item for checking only for them to FAIL ME miserably and made me bear a higher cost Just to put my experience out here so that potential buyer DO NOT get away thinking that FromJapan has an excellent customer after-service

First of all they were wrong with the measurements of a figure I bought the box was bigger than what they put in the information that s why I had to pay more since an additional box was generated I couldn t add anything to this new box generated WITHOUT paying after the mistake was theirs Secondly while I was raising the money the storage period for this order expired I requested that they extend it for 2 more days and they did I made the payment and 13 days later they told me that the objects were discarded 13 days incredible now I have lost my money and my thingsAnd the answer many of us are sorry

I normally use another proxy service and I was curious to try Ordered a guitar based on the shipping fee calculator provided on their website I expected to pay a sum that was already a lot given that they provided box dimensions that on my opinion was already too big then needed However not only the shipping within their Charge 2 ended up to be 10 000 JPY plus more expensive than the quote based on their provided dimensions but they also charged GST on top of that resulting in having to pay the guitar almost double Very disappointed and got back to my other proxy service Zenmarket which is more transparent and don t charge fools money for shipping

I ve been repeatedly ignored on basic questions such as inquiring about domestic shipping and providing a url and asking why I am unable to add certain items that I haven t bought before yet receive the message that my limit for buying the items have been reached Proof I have a account an order number for an item I have in my basket Shopping Service ListOrder status15897752R

One map from Japan harassment here request me to remove their staff Sharon Ran but Sharon is nickname not Official ID name U can t report my review because I mentioned the nickname your staff using to being so rude during the whole customer service period Again u have time report my review why didn t reply me to follow up complaint Because u hell didn t follow up it but u lied said u take it so seriously

Used their usa service to buy of ebay Shipping was 4 times more expansive than shipping directly by the ebay seller When it arrived item was in bad condition they refuse to negotiate with the seller And are bothering and confusing me with vague emails how they sre not solving this Avoid

I ve been using this site for a while now Their service used to be good And it became worse and it is so bad that I will not use it anymore They promote that they can negotiate price with seller in mercari site It requires us to pay upfront before they can negotiate After payment made their service is so slow that even before they reach out to the seller the item has sold out And that s 2 days from the day I made payment When I question the customer service they reply me if I want to be fast don t request for price negotiation THEN DONT PROMOTE ABOUT PRICE NEGOTIATION Imagine how you will feel if you see these kind of reply What makes it worse is that the refund is always lower than the money deducted from my credit card due to the currency exchange And the amount is normally significant as my purchases are mostly high value items As such I have to bear the currency differences for their incapability Honestly they used to be very fast but now as if they don t bother at all It s really a huge disappointment I m a Black rank member and this is how I am being treated Like one of the comment I read in this page the customer service is bossy and don t even care or bother to help their customer

Worst experience ever and they deleting flagging my reviews here This website insurance is fake they didn t send any coverage when item missing Also CS staff like to act like a boss to customer Crazy They will reply nicely here but then flagged the review as trustpilot to delete Double faces so disgusting

Avoid FromJapan At All Costs They will not do anything if you get a product that s counterfeit or not matching the description I was defrauded of 330 000 yen for a fake watch and tried to get FromJapan to send it back to the seller I emailed FromJapan thrice but they refuse to even send a message to the seller In contrast when I received another fake product from other proxy they reached out to the seller and helped me to get a refund Now I have to reach out to my bank to get a refund