Goodlifefitness Reviews

Horrible

Horrible avoid if military GoodLife asked me to update my account status from active duty to veteran community which I did following their instructions I received an email from them which quoted my eligibility for the veteran discount Then they did not apply it to my account charging me double x2 what I agreed to upon signing up for my account for at least 6 months When I discovered the clerical error and that I was significantly overcharged they refused to do anything to make it right Nothing at all Horrible company and worse customer service they do not care about the military community

Waste of time

Waste of time I walked in to this location saying i wanted to sign up and if possible get a tour of the facilities First girl said - yes for sure while the second lady interjected saying - you can t just wonder around you ll have to wait for so-n-so to give you the tour So i took a seat reading the news - Daily Mail - on my phone Ever since i walked in a guy on his phone was having a LOUD conversation walking around in an aggressive manner Nobody of the 3 ppl at the desk thought about perhaps inviting him to take his conversation outside Anyways after twenty minutes of waiting and with no interest from the 3 employees at the desk to give me any update about the pending tour and somehow annoyed with the ongoing phone conversation i decided there should be better things for me to do on a Sunday afternoon I was left to walk out without any intervention from the ppl at the desk I guess i will have to take my business somewhere else This was the Burlington ON location btw

Poor customer service

I am writing to express my dissatisfaction with the customer service I received during my recent phone call Unfortunately I felt that my concerns were not taken seriously and the representative seemed more focused on the monetary aspects than on understanding my situation As a loyal customer I expected a more empathetic approach It s disheartening to feel that my concerns were dismissed and that customer satisfaction took a backseat to financial considerations I hope you will take this feedback seriously and work towards improving your customer service practices

Not worth the money - other gyms are better

1 Broken pool - was never fixed The one at Madison centre has been broken for 9 months before I decided to leave Similar with other broken gym equipment took way too long to fix 2 Sneaky membership arrangement My 13 year old son also had a membership attached to my account as a family member and paid by me But when I cancelled my membership it apparently didn t automatically cancelled his eventhough he is a child and not paying for it Not only that they changed his membership without the family discount automatically to a higher price no notification to me the account holder 3 Horrible customer service The manager could not even record my complain instead gave me a head office number to call So if you considering to join a gym go to LA fitness instead much better facilities including 25m lane pool and better customer service for half the price of membership

I love my classes with Ingrid

I love my classes with Ingrid She teaches Zumba Caribbean Dance Weights on Monday and Wednesdays at Pickering Ridge I love her choice of music It is always fun and exciting to be in her class she has so much energy and is a very intuitive teacher Thanks Ingrid for being so awesome