Homeenergy Reviews

Very pleasant experience with knowledgeable and pleasant adviser She understood exactly what I needed to know and was super keen to take my feedback on board

Competitive tariff and great customer service I have been with this company from the begining of this year and have found them to be both efficient and helpful unlike many larger energy companies I would recommend them without hesitation

HI YES GREAT SABRINA WAS SO GOOD AND HELPFUL TODAY AND HELPED NO END IN GETTING ME UP AND RUNNING THANKS SABRINA

Sabrina was very helpful reduced my direct debit and also showed me that I was due a refund Easy to talk too great outcome

This company is great for customer service and has the cheapest tarrifs going For a relatively small company they are very good compared to the larger energy supplier Very quick to resolve any issues that arise My Gas Smart meter had stopped sending readings and stopped connecting to my smart display I had multiple previous suppliers who said it was a network issue and there is nothing further that could be done to fix the issue and even said a new meter would not fix the problem Switched over to home energy and they were willing to send an technician to replace the meter and guess what its fixed the problem Also home energy records meter readings from the smart meter on a daily basis while most other suppliers pull the reading infrequently This is great when the price cap changes as you get accurate readings as they pull readings daily Most other suppliers do not do this and if they do not pull the reading on the day the price cap decreases then you end up with estimated billing with Home energy this never happens and it is always accurate bills as they collect meter readings on a daily basis The only area for improvement is maybe a usage tracker on their account

I cannot fault Home Energy s customer service at all Over the past year I ve had a couple of occasions to ask for clarification of my bill and received a response to my email within hours Yesterday I requested a refund of a proportion of my credit balance by email and received an email confirmation that the money would be in my account within 5 days - all within 30 minutes

Rhea was very helpful with my enquiry about paper billing and adding an additional account holder Polite quick and efficient in answering my questions and taking action Great customer service

I was confused how to read my digital electric and gas meters and the chat feature on the site easily guided me through it Probably took a bit longer than a phone call but easy to get it sorted

I used their chat to ask questions about my account and spoke to a human after only a few seconds of waiting They were very helpful I hope this turns out to be a good switch from my other supplier

Made a mistake on my gas reading I contacted the company via chat I got to chat to Hiren very quickly who was very helpful and sorted my readings out for me it was a very easy process