Homeenergy Reviews

Home Energy - Home

homeenergy.co.uk
3.79
105 reviews
Great Rating
Based on 105 user experiences

Rated 3.79 out of 5 by 105 Happy Customers

57.1%
12.4%
1.9%
9.5%
19%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
C

Help with my enquiry

When I needed help with my account it was Kim who responded She was always prompt and professional and helpful with her replies emails and kept me informed of any action being taken I also got notification emails from Home Energy confirming their action which was reassuring and very efficient I would recommend Home Energy to anyone switching suppliers their customer service is excellent
K

My 5 start review is for Sabrina s hard

My 5 start review is for Sabrina s hard work to solve my issue She was amazing and dedicated I was frustrated how I was being treated before and Sabrina took upon her to help me Once again thank you so much Sabrina
E

Final meter reading for my previous supplier

Chatted to Hiren about them providing my final electric reading to my previous supplier who has been waiting for almost 3 months now Hiren was brilliant and promised me that this time she would make sure it s sent and received Thank you
M

Because Sabrina did a good job

Because Sabrina did a good job her customer service well please She resolved the problem as soon as possible Many thanks Sabrina
P

A utility supplier with personal customer service

If you want a utility supplier who still provides excellent customer service and the ability to speak to a person rather than a robot or online chat then I can highly recommend Home Energy I had a query about my account being in credit and after speaking with Kadar he very quickly arranged for the credit to be refunded to me
D

Very helpful and knowledgeable

The Home Energy team make being a customer very easy and convenient Above all they Answer the phone speak in English and are very informative and helpful Its not hard and they do it well
S

Home Energy

Behind the electronic face of Home Energy is Kim Kim promptly answered all my emails and trouble shooted my questions to my satisfaction A very smooth transition over to this energy provider Star Customer service
B

Easy switch to Home Energy

Easy switch to Home Energy great prices with no exit fees Easy to submit meter readings online Easy to get in touch used chat service was able to get estimate on when my smart meter would sync up with new supplier Was able to change my Direct debit date
M

A wonderful customer experience

I got stuck on a page on the website contacted botchat and quickly got through to Sabrina who realised I was getting frustrated with the webchat and asked if I d like her to call me Definitely She patiently explained what I needed to do waited while I did it and was happy to answer the many questions I had Sabrina offered to add me to the priority services register as well I had assumed that registration would transfer with my account from British Gas Sabrina is a very helpful thoughtful adviser and it was a real treat to talk to a person without having to wait a long time listening to musak while I moved up the queue A wonderful customer experience
M

Still early days

Still early days But moved as Comparison website said they had the best rates Moved a couple of properties across to them needed to chat to someone today to link accounts online Someone asnwered my call straight away made the link which they implemented immediately Brilliant service so far

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Home Energy - Home

United States

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