Homeenergy Reviews

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homeenergy.co.uk

3.79

105 reviews

Great Rating

Based on 105 user experiences

Rated 3.79 out of 5 by 105 Happy Customers

5 Star

57.1% 4 Star

12.4% 3 Star

1.9% 2 Star

9.5% 1 Star

19%

Kiwijon

1 year ago

Panic over

Had an email saying I d submitted a wrong meter reading and to get in touch I did so the next day after a sleepless night due to my account showing I owed thousands of pounds and spoke with Kadar who was calm knowledgable and put me at ease He identified my issue straight away and talked me through what I needed to do in order to get the correct reading I was pressing the wrong button on the smart meter My issue was dealt with it in a fast yet professional manner and resolved then and there Really pleased with the customer service from Home Energy - definitely recommend

andy jennings

1 year ago

Very good customer service

Sabrina did a great job over several months unravelling issues with transfer meter readings caused by my previous supplier and associated billing issues Although it took quite a while to resolve she quickly identified and understood the issue stayed on the case until it was successfully concluded and kept in touch with me regularly with updates along the way Very good customer service thank you

William Catrin Jones

1 year ago

I made and error with meter reading

I made and error with meter reading Got in touch via email Sabrina resolved my query swiftly and accurately Thank you

Andrew

1 year ago

After 6 months all good

After 6 months I thought I d leave a review I m very happy I transferred to a Home Energy fixed tariff Transfer was smooth with credit balance coming across OK Cheap rates for gas which still can t be beaten The website is a bit basic and they have no mobile app so they don t show graphs of your energy usage The bills are clear

June

1 year ago

I recently had a problem with a meter

I recently had a problem with a meter reading that I d submitted incorrectly which could have led to a massive bill I contacted HE via their fb page and they corrected my issue almost immediately I was very pleasantly surprised but really pleased They are a relatively new co who provide the lowest costs for me I recently moved from Octopus who were terrible - kept increasing my payment despite being in credit I m very happy with HE

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Homeenergy Reviews

Rated 3.79 out of 5 by 105 Happy Customers

Panic over

Very good customer service

I made and error with meter reading

After 6 months all good

I recently had a problem with a meter

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