Homeenergy Reviews

Home Energy - Home

homeenergy.co.uk
3.79
105 reviews
Great Rating
Based on 105 user experiences

Rated 3.79 out of 5 by 105 Happy Customers

57.1%
12.4%
1.9%
9.5%
19%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
A

Wait for too long and still have to

Wait for too long and still have to wait for the matter to be sort out end of the day
R

Have been with Home Energy a while now

Have been with Home Energy a while now although all electric seems expensive these days Home Energy seem competitive compared with company I switch from being Octopus I have been experiencing financial difficulties for the last few months but have found Rhea In customer services to be very understanding
R

Reliable and efficient but

Easy communication as my questions are answered promptly Reliable and efficient company but limited choice of tariffs
J

Despite some of the reviews

Despite some of the review comments I had no trouble getting in touch by telephone
S

Quick responce at 5pm

The online chat was helpfull today and although it is 17 01 now thay answered my request All good
M

Initial meter readings clarified with

Initial meter readings clarified with chat assistant Quick and easy to resolve Just joined but service has been good
C

Nice and easy to set up

Everything was nice and easy to set up Switching was simple Customer Service was easy to reach and helpful - Thanks Sabrina and Kat
A

Six Accounts Switched to Home Energy

The whole support team is well trained and very helpful This is in stark contrast to my previous energy supply companies I appreciate Sabrina s speed of response and committment to making sure the switching is smooth
G

After many days trying to log in to the

After many days trying to log in to the new website without success I phoned and got Kadar who within minutes of me putting the phone down I was able to log in and download my meter readings Thank you
M

Wanted to give 5 stars but couldn t

Switched from EON to Home Energy based on price the transfer was simple and completed within 14days Communications with HE have been very good and they have always been able to help with sometimes obscure queries that I raise Pricing is excellent Compared to other suppliers I couldn t give them the 5th star for the following reasons 1 They can t read smart meters so back to the old days of manual submission and estimates 2 The Account management within the website is very basic however I do notice a few upgrades have been made in the past couple of months which is great just a bit more work to do I would like to see a drill down on the account balance that shows credits and debits for easier reconciliation In summary Im a happy customer who has already recommended them to other people

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