Neweracap Reviews

New Era Cap | Headwear, Clothing & Accessories | New Era Cap United Kingdom

neweracap.co.uk
3.55
138 reviews
Great Rating
Based on 138 user experiences

RatingFacts is an independent review platform and is not affiliated with Neweracap (neweracap.co.uk). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse

Rated 3.55 out of 5 by 138 Happy Customers

42%
14.5%
14.5%
14.5%
14.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 138 reviews

Customers consistently praise New Era's product quality, customer service, and fast response times, with many highlighting helpful representatives like Veronika and Irma. Multiple reviews confirm quick delivery and excellent fit for most orders. However, recurring complaints about expensive return shipping, courier issues, and delayed or missing packages indicate significant fulfillment challenges. Some customers report inconsistent sizing and defective products, though these appear less frequent. The company's customer support receives widespread acclaim while logistics problems remain the primary pain point.

What customers love
  • Great product quality
  • Helpful customer service
  • Fast response time
  • Easy ordering
Common concerns
  • Expensive pricing
  • Courier issues
  • Defective products

Last updated 1 month ago

J

Great customer service

I v bought lots of hats over the years but New Era hats fit the best are the best quality design
P

I ve had an issue with a promo code and

I bought a cap that had a slight fault but it was very easy to solve because the customer service was great and sorted everything out in a diligent way
J

Customer Care Dept - Melissa

I ve had an issue with a promo code and texted to customer service Lady Veronika guided me through the whole process of registration and then getting a promo code She s the kindest person I ve ever met and I would like to say thank you again for her help Best wishes
L

Thanks Irma

Customer Care Dept Melissa was very kind and 100 available She gave me the best support helping me with the shipping process Highly recommended I really appreciate the effort Jacopo
L

Very satisfied with the way of sale

Thanks Irma Fast shipping paid Very late delivery 5 days Cap arrivedBeautiful as alwaysShipping refund received Thak you very much
E

Loyalty due to the creativity and quality

I m am old fan of this brand and I also collect full caps of their special editions I try to keep an eye on their sales every time Quality of their products is amazing
D

Great service

Great service website made it easy to purchase Good selection sale prices were amazing Deliver was quick
G

RedSox fitted hat

I filed a complaint about the purchased hat The reply to my email was immediate Everything was taken care of by Veronika a member of the New Era team whom I would like to thank for taking care of my case and solving the problem quickly and efficiently I am very pleased with the professionalism and effectiveness Thank you very much for the excellent service Veronika
L

Returned the 3 caps I purchased for my

Returned the 3 caps I purchased for my sons birthday as I ordered the wrong size Waiting for the return to be processed to order correct size Royal Mail delivered items and acquired signature on receipt on 25 09 23Contacted New Era on 27 09 23 to chase up my refund They claim it has not been delivered and Royal Mail track and trace information is incorrect
R

Horrible services and delayed

Your delivery service didn t call me to deliver the package The delivery company sent back the package and you will refund my money and I didn t have any notification from you guys I had to send you an email to know the status almost 1 month later Your service is horrible really

About Neweracap

Shop with New Era Cap for the latest headwear from teams in the MLB, MiLB, NFL, NBA! View our range of headwear including the fitted, adjustable, snapback, and trucker cap.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Related Companies

View All
1
Exclusivefitted
3.87 (105) · exclusivefitted.com
2
Neweracap
2.50 (42) · neweracap.com
3
Myfitteds
0.00 (0) · myfitteds.com