Neweracap Reviews

New Era Cap | Headwear, Clothing & Accessories | New Era Cap United Kingdom

neweracap.co.uk
3.55
138 reviews
Great Rating
Based on 138 user experiences

RatingFacts is an independent review platform and is not affiliated with Neweracap (neweracap.co.uk). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse

Rated 3.55 out of 5 by 138 Happy Customers

42%
14.5%
14.5%
14.5%
14.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 138 reviews

Customers consistently praise New Era's product quality, customer service, and fast response times, with many highlighting helpful representatives like Veronika and Irma. Multiple reviews confirm quick delivery and excellent fit for most orders. However, recurring complaints about expensive return shipping, courier issues, and delayed or missing packages indicate significant fulfillment challenges. Some customers report inconsistent sizing and defective products, though these appear less frequent. The company's customer support receives widespread acclaim while logistics problems remain the primary pain point.

What customers love
  • Great product quality
  • Helpful customer service
  • Fast response time
  • Easy ordering
Common concerns
  • Expensive pricing
  • Courier issues
  • Defective products

Last updated 1 month ago

B

Communication Issue

New era failed to notify me when my order was shipped and where it was delivered as a customer I had to reach out to new era s customer service to find out where my parcel was located as 7 days had gone by Through my own enquiry I found my parcel to be located at my nearest newsagent unaware that it had been there since Monday today is Friday
S

Have ordered 5 hats now

Have ordered 5 hats now all same size same brand same fitted design 2 are much larger than others and no use at least as size or 2 bigger than advertised Waste of money buying discount hats when some are unwearable may as well pay full price at store and at least know it fits
A

No delivery information after dispatch email

The hat was great and it came before Christmas however once the item was dispatched the emails stopped No updates and the item wasn t even delivered to my address like I d ordered it to be I wouldn t have known otherwise if I hadn t gone out of my way to find out where it was
C

Poor service from UPS driver

Poor service from UPS driver no attempt made to visit my property while queuing up other customers also collecting parcels were no attempts made to also visit their property This needs looking into I would not have known where the parcel had been delivered had I not raised a complaint While at the location saw a driver dropped a load and staff states drivers often do this as they are rushed to make the delivery time so an on-going issues with making the delivery
J

Okay overall but bad problem solution

Good responsiveness fairly quick However the suggested solution wasn t really worth proceeding on since it expected me to do to much effort I got a cap that I cannot wear since it s to small and another one that are also close to not be wearable also due to the size just send new ones and put return tickets in the new boxes
A

Order missing

Order missing but new era says it is delivered but i didnot receive it yet They sent me a picture of a guy who is holding parcel but that is not me I am only person living in the house Someone mistakenly delivered or maybe something else went wrong No idea what happened
O

return the product is a crazy process

return the product is a crazy process wrong adress first and for another places for the return i have to go far in Paris sad experience i think never order again because customer service on another website are better for sure saddly for New Era a big compagny
K

Great caps but the delivery service isn t

The cap was great Fit s perfectly however retrieving it wasn t so as it was delayed in the post for nearly two week On the website it had said my hat was dispatched without any additional information so I had to reach out to customer service who had sent me the tracking info A couple days later the status of my purchase had changed to delivered however it wasn t to my house but to a nearby drop off point in which I wasn t notified As I was at home it was clear the delivery driver didn t drop it to my address
K

Man 2 3 hats were too small usually

Man 2 3 hats were too small usually small to medium in the shops are bigger I didn t like the fitting of them I wish I knew they were that small medium to large on the site is my size been too busy to complain or anything and CBA to return anything so a bit upset with the purchase as highstreet store hats fit different I don t understand
M

Lots of problems

I ordered a hat the size was too big there s no way to know how big are the size the table on the website are useless I changed the size and the second order was not delivered and send back to you because they couldn t find nobody home but there is a person every day from 8 to 17 even saturday I tried a third order and i couldn t pay

About Neweracap

Shop with New Era Cap for the latest headwear from teams in the MLB, MiLB, NFL, NBA! View our range of headwear including the fitted, adjustable, snapback, and trucker cap.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Related Companies

View All
1
Exclusivefitted
3.87 (105) · exclusivefitted.com
2
Neweracap
2.50 (42) · neweracap.com
3
Myfitteds
0.00 (0) · myfitteds.com